Moderator (Lisbon, Portugal)

Charm Connect; Lisboa; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Charm Connect in Lisbon is hiring a full-time Moderator to monitor online forums, chat rooms, and social media, ensuring adherence to company guidelines. You will respond to user inquiries and resolve conflicts while remaining objective on sensitive topics. Fluency in English is required; knowledge of Portuguese is a plus.

Visa sponsorship is available for non-EU citizens. Immediate start is encouraged. The ideal candidate is diligent, detail-oriented, and capable of working independently to

Qualifications

• Fluency in English is required.
• Portuguese or other languages are a plus.
• Previous experience in community management or customer service is preferred.
• Ability to work independently and meet deadlines.

Responsibilities

• Monitor online forums, chat rooms, and social media to enforce guidelines.
• Respond to user inquiries and resolve issues or conflicts.
• Maintain unbiased and objective stance when moderating sensitive topics.

Skills

Excellent communication

Objectivity

Conflict resolution

Customer service

Job description

Moderator (Lisbon, Portugal)

We are in need of a diligent and detail-oriented Moderator to join our team in Lisbon. As a Moderator, you will be responsible for monitoring online forums, chat rooms, and social media platforms to ensure that user-generated content adheres to our company's guidelines and policies. You will also be responsible for responding to user inquiries and resolving any issues or conflicts that may arise.

The ideal candidate should have excellent communication skills and the ability to remain objective and unbiased while dealing with sensitive or controversial topics. Previous experience in community management or customer service is preferred. This is a full-time position with a salary of $1000 per month.

As this role requires frequent interaction with users from diverse backgrounds, fluency in English is required. Knowledge of Portuguese or other languages is a plus. The candidate must also possess strong problem-solving skills and the ability to work independently while adhering to deadlines.

Please note that this position does not include accommodation, but we do offer visa sponsorship for non-EU citizens if necessary. This is an urgent job opening, so we are looking for candidates who can start immediately.