Moderator (Porto, Portugal)

Jing Hau; Porto; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Multicultural environment

Job summary

Jing Hau in Porto, Portugal is seeking a Moderator to oversee and maintain a positive online community. You will monitor content, engage with users, and uphold company guidelines.

The role requires fluent English, strong communication, attention to detail, and the ability to work independently or with a team. Porto-based dynamic and multicultural environment with growth opportunities.

Qualifications

• Bachelor's degree in Communications, Marketing or related field.
• Fluent in English; additional languages a plus.
• Strong understanding of social media platforms and their communities.
• Excellent communication skills with ability to handle difficult situations professionally.
• Detail-oriented with strong organizational skills.
• Ability to work independently as well as collaboratively.
• Previous experience in community management is preferred but not required.

Responsibilities

• Monitor and moderate user-generated content across online platforms.
• Engage with users and respond to inquiries, comments and complaints promptly.
• Ensure content meets company guidelines and policies.
• Identify and address potential issues or conflicts within the online community.
• Collaborate with team members to improve user experience.
• Stay up-to-date with industry trends and community-management best practices.

Skills

English proficiency

Social media literacy

Communication skills

Independent working

Education

Bachelor's degree in Communications/Marketing or related field

Job description

Moderator (Porto, Portugal)

We are hiring a Moderator to join our team in Porto, Portugal. As a Moderator, you will be responsible for overseeing and maintaining a positive and engaging online community for our company. This role requires excellent communication skills, attention to detail, and the ability to handle difficult situations with professionalism.

Key Responsibilities

• - Monitor and moderate user-generated content across various online platforms
• - Engage with users and respond to inquiries, comments, and complaints in a timely manner
• - Ensure that all content meets company guidelines and policies
• - Identify and address any potential issues or conflicts within the online community
• - Collaborate with other team members to develop strategies for improving user experience
• - Stay up-to-date with industry trends and best practices for community management

Requirements

• - Bachelor's degree in Communications, Marketing or related field
• - Fluent in both written and spoken English (additional language skills are a plus)
• - Strong understanding of social media platforms and their respective communities
• - Excellent communication skills with the ability to handle difficult situations professionally
• - Detail-oriented with strong organizational skills
• - Ability to work independently as well as collaboratively within a team
• - Previous experience in community management is preferred but not required

We offer

• - Competitive salary of 1500$ per month
• - Opportunity for growth and development within the company
• - Dynamic and multicultural work environment in the beautiful city of Porto