Enterprise Technical Account Manager – Portugal

Sovos Latinoamérica; Porto; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Health Insurance (company paid)

Meal Allowance

Flexible Benefits Platform

Generous annual leave

Job summary

Sovos is seeking a Technical Account Manager to serve as the trusted technical lead for enterprise clients in Portugal. You will guide implementations, deployments, and ongoing support, delivering value and measurable results across projects.

You will coordinate cross-functional teams, conduct account reviews, train users, and feedback product enhancements to improve client success while managing occasional travel and outside-hours support.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 2 years experience in customer implementations, technical support, or similar client-facing technical roles, ideally within the software industry.
• Proficiency in English and Portuguese, with strong communication skills across both languages.
• Working knowledge of SQL queries and scripting preferred, along with familiarity using AI tools to streamline workflows and troubleshooting.
• Strong planning, organisational, and communication skills, with demonstrated success managing intermediate-level client projects.
• High attention to detail and professionalism in client interactions, with business acumen to understand client needs and translate them into technical solutions.
• Familiarity with project management tools, CRM platforms, and Microsoft Office suite.
• Willingness to travel occasionally and work outside core business hours when needed.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

Responsibilities

• Serve as the primary technical point of contact for assigned enterprise accounts, building trusted relationships and deep product knowledge.
• Lead technical projects from planning through go-live and post-deployment support, coordinating cross-functional teams to deliver on time and within scope.
• Coordinate code deployments with internal teams and clients, ensuring documentation and delivery align with client expectations.
• Conduct annual account reviews and health check-ins, performing regular case reviews to ensure jurisdictional and seasonal readiness.
• Deliver training internally and externally on software usage and best practices, helping clients maximise the value of Sovos solutions.
• Represent assigned accounts during emergencies, managing crisis communications with professionalism and clarity.
• Provide feedback and suggestions for product enhancements based on client interactions, contributing to continuous improvement and client success initiatives.

Skills

English

Portuguese

Client-facing communication

SQL basics

Project coordination

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Microsoft Office

Job description

Sovos is seeking a Technical Account Manager to serve as the trusted technical lead for enterprise clients in Portugal. You will guide implementations, deployments, and ongoing support, delivering value and measurable results across projects.

You will coordinate cross-functional teams, conduct account reviews, train users, and feedback product enhancements to improve client success while managing occasional travel and outside-hours support.