Technical Account Manager

Sovos; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Meal Allowance

Flexible Benefits Platform

Generous annual leave + company days

Job summary

Sovos is building the future of tax compliance technology, and we need talented Technical Account Manager to serve as the trusted technical lead for enterprise clients, guiding them through implementations, deployments, and ongoing support while delivering real value and measurable results.

As a Technical Account Manager, you will lead technical projects, coordinate code deployments, and conduct annual reviews while delivering client-focused training that maximises Sovos solutions.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 2 years in customer implementations, technical support, or similar client-facing technical roles.
• Proficiency in English and Portuguese.
• Working knowledge of SQL queries and scripting.
• Familiarity with AI tools to streamline workflows and troubleshooting.
• Strong planning, organisational, and communication skills with client projects.

Responsibilities

• Serve as the primary technical point of contact for assigned enterprise accounts, building trusted relationships and deep product knowledge.
• Lead technical projects from planning through go-live and post-deployment support, coordinating cross-functional teams to deliver on time and within scope.
• Coordinate code deployments with internal teams and clients, ensuring documentation and delivery align with client expectations.
• Conduct annual account reviews and health check-ins, performing regular case reviews to ensure readiness.
• Deliver training internally and externally on software usage and best practices, helping clients maximise the value of Sovos solutions.
• Represent assigned accounts during emergencies, managing crisis communications with professionalism and clarity.
• Provide feedback and suggestions for product enhancements based on client interactions, contributing to continuous improvement and client success initiatives.

Skills

Client-facing experience

English & Portuguese

Travel readiness

SQL & scripting

Project coordination

Education

Bachelor's degree or equivalent experience

Tools

SQL

CRM platforms

Microsoft Office

AI tools

Job description

Technical Account Manager

Customer Success/Renewals • Full-Time • Portugal

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building the future of tax compliance technology, and we need talented technical professionals to help our customers succeed. As a Technical Account Manager, you will serve as the trusted technical lead for enterprise clients, guiding them through implementations, deployments, and ongoing support while ensuring every project delivers real value and measurable results.

More specifically, you will:

• Serve as the primary technical point of contact for assigned enterprise accounts, building trusted relationships and deep product knowledge.
• Lead technical projects from planning through go-live and post-deployment support, coordinating cross-functional teams to deliver on time and within scope.
• Coordinate code deployments with internal teams and clients, ensuring documentation and delivery align with client expectations.
• Conduct annual account reviews and health check-ins, performing regular case reviews to ensure jurisdictional and seasonal readiness.
• Deliver training internally and externally on software usage and best practices, helping clients maximise the value of Sovos solutions.
• Represent assigned accounts during emergencies, managing crisis communications with professionalism and clarity.
• Provide feedback and suggestions for product enhancements based on client interactions, contributing to continuous improvement and client success initiatives.

What You Bring to Sovos

• Bachelor's degree or equivalent experience.
• You have minimum 2 years experience in customer implementations, technical support, or similar client-facing technical roles, ideally within the software industry.
• Proficiency in English and Portuguese, with strong communication skills across both languages.
• Working knowledge of SQL queries and scripting preferred, along with familiarity using AI tools to streamline workflows and troubleshooting.
• Strong planning, organisational, and communication skills, with demonstrated success managing intermediate-level client projects.
• High attention to detail and professionalism in client interactions, with business acumen to understand client needs and translate them into technical solutions.
• Familiarity with project management tools, CRM platforms, and Microsoft Office suite.
• Willingness to travel occasionally and work outside core business hours when needed.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1. Pre-Employment Assessment
   Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
2. Video Interview
   A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
3. Meeting with a Recruiter
   A conversation to talk through the role, your experience, and your goals.
4. Live Interviews with the Hiring Team
   Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Health Insurance (company paid)
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Flexible Benefits Platform
• Generous annual leave plus additional company days
• 13th and 14th month allowances

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos' tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.