Onsite IT Support Technician — Windows/macOS Expert (Lisbon)

Decskill; Setúbal; Presencial; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

Decskill is growing and seeking an IT Support Technician for a 100% onsite project in Lisbon. You will provide on-site and remote end-user support, resolve incidents related to hardware, software, OS, and peripherals, and document all steps in the ticketing system.

You should be proficient with Windows and macOS, able to troubleshoot PCs and laptops, and communicate clearly with end users. Fluency in Portuguese and good English are required, with willingness to travel between client sites.

Qualificações

• Experience in IT Support, Help Desk, Service Desk, Desktop Support, or similar roles.
• Strong knowledge of Microsoft Windows and macOS.
• Good knowledge of hardware troubleshooting and peripherals.
• Experience troubleshooting PCs and laptops.
• Experience providing technical support to end users.
• Basic knowledge of computer networks.
• Experience with ticketing and incident management tools.
• Ability to document technical activities and update tickets with clear information.
• Ability to work autonomously and manage priorities in demanding environments.
• Fluency in Portuguese and good communication skills in English.

Responsabilidades

• Provide onsite and remote IT support to end users in a corporate environment.
• Resolve incidents and service requests related to hardware, software, operating systems, and peripherals.
• Provide technical support for PCs, laptops, monitors, printers, and other IT equipment.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and prepare PCs and laptops, including image installation when required.
• Provide support for Microsoft Windows and macOS environments.
• Perform basic network troubleshooting and patching activities when required.
• Manage and update tickets, ensuring all actions and troubleshooting steps are properly documented.
• Prioritize and manage incidents and requests according to operational requirements and service levels.
• Communicate with end users and client teams to provide updates and ensure a high-quality service.
• Support the management of escalations and operational requests when required.
• Assist with operational activities, including ticket follow-up and coordination with different technical teams.
• Travel between client sites according to service and operational needs.
• Provide remote support whenever possible.

Conhecimentos

Windows

macOS

Hardware troubleshooting

End-user support

Ticketing/Incident management

Documentation

Communication skills

Portuguese

English

Autonomy

Ferramentas

SCCM

Remote support tools

Ticketing platforms

ITIL

Endpoint management

Descrição da oferta de emprego

Decskill is growing and seeking an IT Support Technician for a 100% onsite project in Lisbon. You will provide on-site and remote end-user support, resolve incidents related to hardware, software, OS, and peripherals, and document all steps in the ticketing system.

You should be proficient with Windows and macOS, able to troubleshoot PCs and laptops, and communicate clearly with end users. Fluency in Portuguese and good English are required, with willingness to travel between client sites.