Onsite IT Support Tech - Windows/macOS, Lisbon

Decskill; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Decskill, an IT consulting company based in Lisbon, is seeking an IT Support Technician for a 100% onsite role.

You will provide onsite and remote support, handling hardware and software issues, and ensuring smooth operation of PCs, printers, and other IT equipment. Fluency in Portuguese and good English are required; a driving licence and mobility to travel between sites are preferred.

Qualificações

• Professional experience in IT Support, Help Desk, Service Desk, Desktop Support, or a similar role.
• Strong knowledge of Microsoft Windows and macOS.
• Good knowledge of hardware troubleshooting and peripherals.
• Experience troubleshooting PCs and laptops.
• Experience providing technical support to end users.
• Basic knowledge of computer networks.
• Knowledge of network patching is valued.
• Experience with ticketing and incident management tools.
• Ability to document technical activities and update tickets with clear and detailed information.
• Ability to work autonomously and manage priorities in demanding environments.
• Good communication and customer-facing skills.
• Fluency in Portuguese and good communication skills in English are required.

Responsabilidades

• Provide onsite and remote IT support to end users in a corporate environment.
• Resolve incidents and service requests related to hardware, software, operating systems, and peripherals.
• Provide technical support for PCs, laptops, monitors, printers, and other IT equipment.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and prepare PCs and laptops, including image installation when required.
• Provide support for Microsoft Windows and macOS environments.
• Perform basic network troubleshooting and patching activities.
• Provide support for printers and other peripheral equipment.
• Manage and update tickets, ensuring all actions and troubleshooting steps are properly documented.
• Prioritize and manage incidents and requests according to operational requirements and service levels.
• Communicate with end users and client teams to provide updates and ensure a high-quality service.
• Support the management of escalations and operational requests when required.
• Assist with operational activities, including ticket follow-up and coordination with different technical teams.
• Travel between client sites according to service and operational needs.
• Provide remote support whenever possible.

Conhecimentos

IT Support

Windows OS

macOS

Hardware troubleshooting

PCs & laptops

End user support

Networking basics

Ticketing tools

Documentation

Communication skills

Portuguese

English

Ferramentas

SCCM

Remote support tools

Descrição da oferta de emprego

Decskill, an IT consulting company based in Lisbon, is seeking an IT Support Technician for a 100% onsite role.

You will provide onsite and remote support, handling hardware and software issues, and ensuring smooth operation of PCs, printers, and other IT equipment. Fluency in Portuguese and good English are required; a driving licence and mobility to travel between sites are preferred.