Bilingual IT Support Specialist (Spanish/English) - Remote

Fujitsu Limited; Braga; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Remote Working Available

Life insurance

Private health insurance from day one

Full-time schedules available

25 days holidays + birthday leave + 30

Job summary

Fujitsu Limited is seeking a 1st line support professional to act as a single point of contact for users, handling routine incidents and requests. The role emphasizes timely problem resolution, escalation when necessary, and maintaining service quality.

Remote work is available and the organization promotes a strong development plan, diverse teams, and opportunities for progression within a global technology leader.

Qualifications

• Provide 1st line support for routine and non-routine incidents and requests.
• Resolve typical problems within required timescales and escalate when needed.
• Document actions taken following established processes and systems.

Responsibilities

• Provide 1st line support for incidents and requests, handling routine inquiries.
• Escalate complex issues to resolve SLAs and improve service reliability.
• Monitor performance and ensure timely problem resolution and customer satisfaction.
• Collaborate with team members to deliver consistent support and knowledge sharing.
• Maintain awareness of customer environments to enable effective service delivery.
• Adhere to documented processes and continually improve workflows.

Skills

Technical Capability

Problem Solving

Service Level

Team Working

Personal Development

Process

Job description

Fujitsu Limited is seeking a 1st line support professional to act as a single point of contact for users, handling routine incidents and requests. The role emphasizes timely problem resolution, escalation when necessary, and maintaining service quality.

Remote work is available and the organization promotes a strong development plan, diverse teams, and opportunities for progression within a global technology leader.