Bilingual Support Specialist – French & English

Randstad Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Performance bonuses

Health insurance

Career progression

Job summary

Randstad Portugal is seeking a Spanish-speaking Customer Support Specialist to join our Lisbon team. You will assist Spanish-speaking customers via phone, email, live chat and social media, resolving inquiries and guiding product details.

The role requires fluent French (C2) and business English, plus strong communication and a customer-focused mindset. We offer a competitive base salary with meal allowance, performance bonuses, comprehensive health insurance, and structured training for career

Qualifications

• Native or C2-level fluent French (mandatory) with business English proficiency.
• High school diploma or equivalent.
• Strong verbal and written communication with active listening.
• Positive, solution-oriented mindset and willingness to learn new tools.

Responsibilities

• Provide exceptional support to Spanish-speaking customers via phone, email, live chat, and social media.
• Timely resolve inquiries, troubleshoot issues, and clarify product details.
• Build lasting relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Skills

French C2

English proficiency

Communication

Active listening

Education

High school diploma

Tools

CRM software

Job description

Randstad Portugal is seeking a Spanish-speaking Customer Support Specialist to join our Lisbon team. You will assist Spanish-speaking customers via phone, email, live chat and social media, resolving inquiries and guiding product details.

The role requires fluent French (C2) and business English, plus strong communication and a customer-focused mindset. We offer a competitive base salary with meal allowance, performance bonuses, comprehensive health insurance, and structured training for career