English-Speaking Customer Support Specialist

Cbtalents; Lisboa; In loco; EUR 13.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training program

Private health and dental insurance

Meal allowance

Modern office facilities

Active referral program

Full-time contract

Descrizione del lavoro

Cbtalents in Lisbon is expanding a high-volume Customer Support team for a leading global platform. We are looking for fluent English speakers to help users navigate subscriptions, manage accounts, and troubleshoot technical issues across mobile apps and AI tools.

This is a pure customer support role—no sales involved. It offers day shifts only, a 10-day paid training, a full-time contract with a path to permanent employment, private health and dental insurance, meal allowance, modern offices

Competenze

• Must be fluent in English at C1/C2 level or native.
• Currently living in Lisbon, Portugal (no relocation).
• Willing to work a rotating day shift schedule (07:00–22:00, Mon–Sun).

Mansioni

• Provide dedicated support to subscribers via phone, email, and chat.
• Help users manage their accounts, billing, renewals, and subscription tiers.
• Guide customers on how to use exclusive product features and AI capabilities.
• Troubleshoot technical issues and perform targeted outbound calls to resolve inquiries quickly.
• Monitor user feedback to spot trends and minimize service disruptions.

Conoscenze

Fluent English

Communication skills

Tech-savvy

Descrizione del lavoro

About the Role:

We are rapidly expanding a high-volume Customer Support team in Lisbon for a leading global tech platform. We are looking for fluent English speakers to help users navigate their digital subscriptions, manage accounts, and troubleshoot technical issues across mobile apps and AI tools. This is a pure customer support role—no sales involved!

Key Responsibilities:

• Provide dedicated support to subscribers via phone, email, and chat.
• Help users manage their accounts, billing, renewals, and subscription tiers.
• Guide customers on how to use exclusive product features and AI capabilities.
• Troubleshoot technical issues and perform targeted outbound calls to resolve inquiries quickly.
• Monitor user feedback to spot trends and minimize service disruptions.

Requirements:

• Must be currently living in Lisbon, Portugal (no relocation provided).
• Fluent in English (C1/C2 level or native).
• Comfortable with a rotating day shift schedule (between 07:00 and 22:00, Monday to Sunday).
• Excellent communication skills and a passion for helping people.
• Tech-savvy and comfortable navigating digital platforms.

What We Offer:

• Day shifts only (no overnight work).
• Comprehensive 10-day paid training program to set you up for success.
• Full-time employment contract with a clear path to a permanent contract.
• Private health and dental insurance.
• Meal allowance provided on a prepaid card.
• Modern office facilities with great transport links.
• Active Referral Program: Know someone perfect for this role? Refer a friend and earn a bonus!