English Support Specialist | AI & Premium Subscriptions | Lisbon On-site

Lingo-nova; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Paid training (10 working days)

Private health & dental insurance

22 days annual holiday + public hollid

Contract: 12 months, permanent after 2

Job summary

Lingo-nova is hiring for an on-site English-speaking customer support role in Lisbon, handling subscriptions, billing, and plan options. You will guide users through premium features and AI tools, resolving technical issues to ensure a top-tier experience.

Expect day shifts across 7 AM–10 PM with rotating schedules, a 40-hour week, and a direct path from a 12-month contract to permanent employment after two years. Benefits include private health and dental insurance and paid training.

Qualifications

• Fluent English with strong communication and empathy.
• Proven customer service experience and problem-solving skills.
• Experience with account management and handling subscriptions.
• Familiarity with AI tools and social media product support.
• Ability to work on-site in Lisbon, Portugal.

Responsibilities

• Assist subscribers with subscription options (sign-ups, renewals, billing and plan tiers).
• Manage accounts and resolve technical inquiries to ensure a positive experience.
• Educate subscribers on exclusive product features and AI capabilities.
• Monitor feedback and troubleshoot recurring issues to minimize disruptions.

Skills

English proficiency

Customer service

Problem solving

Account management

AI tools familiarity

Job description

About The Role

Join an international customer support team in Lisbon, providing dedicated English support for subscribers of a leading global technology company's paid subscription service. You will help users manage their subscriptions, get the most out of premium features and AI tools, and resolve technical issues to ensure a top-tier user experience.

Responsibilities

• Assist subscribers with subscription options (sign-ups, renewals, billing and plan tiers), account management, technical issues and native features
• Perform targeted outbound calls to resolve subscriber inquiries faster and deliver a personalized support experience
• Educate subscribers on exclusive product features and AI capabilities
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Requirements

• English proficiency
• Customer service skills and problem-solving abilities
• Account management knowledge
• Familiarity with technical support for social media products and artificial intelligence (AI) tools
• Ability to work on-site in Lisbon, Portugal

Work Schedule & Location

• Day shift, Monday to Sunday between 7 AM and 10 PM (rotating shifts, 8 hours/day plus a one-hour lunch break, 40 hours per week)
• Office in Lisbon, easily reachable by metro, bus and train

What We Offer

• 10 working days of paid training (in English)
• Employment term contract (12 months expected), permanent after 2 years
• Total package approx. €1,238/month
• Variable productivity bonus of up to €300/month
• Private health and dental insurance after contract signature (requires NIF and Social Security number)
• 22 days of annual holiday + Portuguese public holidays