English-Speaking Customer Support Specialist – Social Media

Freedom Recruitment; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Meal card

Performance bonus

Night shift premium

Job summary

Freedom Recruitment in Lisbon is partnering with an international BPO to recruit English-speaking Customer Support Specialists. This full-time on-site role offers 40 hours per week, with rotating day and night shifts between 07:00–22:00 and 22:00–07:00, based in modern offices.

You will handle multi-channel support, onboarding, renewals and payments, guide users through the platform and AI features, troubleshoot issues, document interactions, and contribute feedback for product improvements.

Qualifications

• Fluent English (C1/C2 level) with clear, professional written and verbal communication skills.
• Practical technical aptitude and comfort troubleshooting web-based applications, social media tools, and digital platforms.
• Genuine interest in consumer technology, artificial intelligence tools, and social communication channels.
• Sound problem-solving abilities with a structured, patient, and customer-first approach.
• Previous background in customer service, contact centers, or digital support is an advantage, but entry-level applicants are welcome.
• Availability to work on-site in Lisbon across rotational shifts, including weekends.

Responsibilities

• Deliver multi-channel support in English via digital messaging, email, and targeted outbound calls when necessary.
• Assist users with subscription administration, including onboarding, renewal options, payment issues, and plan changes.
• Guide customers through platform functionalities, account settings, and integrated AI capabilities.
• Troubleshoot technical issues related to digital app features, user access, and service availability.
• Document customer interactions and issue resolutions accurately within internal ticketing software.
• Flag recurring technical defects and report product feedback to internal quality teams.

Skills

Fluent English

Technical aptitude

AI tools interest

Problem solving

Customer service

Entry-level friendly

Job description

Job Description

We are partnering with an international BPO to recruit English-speaking Customer Support Specialists in Lisbon, Portugal. In this role, you will assist subscribers using integrated artificial intelligence tools and digital communication features across major social media and messaging platforms, handling account access, subscription billing, and user guidance.

Your Role

• Deliver multi-channel support in English via digital messaging, email, and targeted outbound calls when necessary.

• Assist users with subscription administration, including onboarding, renewal options, payment issues, and plan changes.

• Guide customers through platform functionalities, account settings, and integrated AI capabilities.

• Troubleshoot technical issues related to digital app features, user access, and service availability.

• Document customer interactions and issue resolutions accurately within internal ticketing software.

• Flag recurring technical defects and report product feedback to internal quality teams.

Your Qualifications

• Fluent English (C1/C2 level) with clear, professional written and verbal communication skills.

• Practical technical aptitude and comfort troubleshooting web-based applications, social media tools, and digital platforms.

• Genuine interest in consumer technology, artificial intelligence tools, and social communication channels.

• Sound problem-solving abilities with a structured, patient, and customer-first approach.

• Previous background in customer service, contact centers, or digital support is an advantage, but entry-level applicants are welcome.

• Availability to work on-site in Lisbon across rotational shifts, including weekends.

The Offer

• Location & Workplace: Full-time, on-site role (40 hours per week) based in modern company offices in Lisbon, Portugal.

• Shift Schedules: Choice between standard day shifts (between 07:00 and 22:00) or night shifts (between 22:00 and 07:00), with two rotating days off per week.

• Compensation & Night Uplift: Base monthly salary, prepaid daily meal card, performance bonus, and legal night-shift premium pay for night schedules.

• Contract Terms: Initial 12-month employment contract, with direct paths toward permanent employment after two years.

• Training & Onboarding: 10 working days of fully paid initial training (8 hours/day) with hands-on system instruction.

• Work Culture: Collaborative, multinational environment providing exposure to high-growth areas in consumer AI and social technology.