Customer Support, English Market

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Seguro privado de saúde

Seguro dental

22 dias úteis de férias

Vale-refeição

Bónus mensal por desempenho

Job summary

Cross Border Talents procura um Customer Support para o mercado em inglês, em Lisboa, presencial. Irá apoiar assinantes da plataforma líder em tecnologia, gerir subscrições, orientar sobre recursos exclusivos e resolver questões técnicas para uma experiência de utilizador de topo.

Horário diurno, 40h/semana, com rotação entre 07:00 e 22:00; contrato a termo de 12 meses, com possibilidade de permanência. Benefícios incluem seguro privado de saúde e dental, 22 dias úteis de férias, vale refeição e

Qualifications

• Experiência em suporte ao cliente em ambiente digital.
• Capacidade de comunicação clara em inglês.

Responsibilities

• Assistir subscritores da plataforma com gestão de assinaturas e faturação.
• Resolver questões técnicas e orientar sobre recursos exclusivos.
• Realizar chamadas para resolver dúvidas dos subscritores e personalizar o atendimento.

Skills

Customer support

English proficiency

Job description

Empresa: Cross Border Talents Tipo de Emprego: Periodo Integral Lisbon Portugal

Customer Support, English Market

Descrição do Emprego - Customer Support, English Market

Join a team providing dedicated English support for subscribers of a leading technology company's premium subscription service. You will help users manage their subscriptions, guide them through exclusive features and integrated AI tools across several social and messaging apps, and troubleshoot technical issues to ensure a top-tier user experience.

Key points

• Location: Lisbon, Portugal, on-site
• Market: English
• Schedule: Day shift. The project operates 24/7, but this role is scheduled between 07:00 and 22:00, Monday to Sunday, on rotating shifts. Daily working time is 8 hours plus a 1-hour lunch break, 40 hours per week
• Contract: Fixed-term employment contract with a foreseeable duration of 12 months, becoming permanent after 2 years. Portuguese employment law applies
• Compensation: Monthly gross salary, with holiday and Christmas allowances paid in monthly instalments, a meal allowance on a prepaid meal card, and a variable monthly productivity bonus based on performance
• Benefits: Private health and dental insurance after contract signature (a NIF and Social Security number are required), 22 days of annual holiday, and a compensation day if you work on a public holiday

Responsibilities

• Assist subscribers across the app family with subscription options, account management, technical issues and native features
• Help users manage sign-ups, renewals, billing and plan tiers
• Make targeted outbound calls to resolve subscriber inquiries faster and personalize the support experience
• Educate subscribers on exclusive features and AI capabilities to maximize the value of the platform
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Training

• Paid initial training of 10 working days, 8 hours per day, covering the team, software, product knowledge, customer management by phone, email and chat, and on-the-job practice
• A training agreement is signed on the first day, and the employment contract is signed after successful completion
• Training compensation is paid only to those who complete it