English-speaking Customer Service Agent

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a Customer Service Agent to support advertisers in a B2B context. You will handle inquiries via email and chat, troubleshoot product issues, and collaborate with Product Operations and Engineering to ensure timely resolutions.

The role requires fluent English, experience in digital marketing or advertising tech, and strong communication skills. You will work in an international team focused on delivering high-quality customer experiences.

Qualifications

• Fluent English required.
• Experience in Digital Marketing is required.
• Experience in a Contact Centre or customer service environment, preferably within advertising technology.
• Basic understanding of digital advertising and social media products.
• Good organizational and time-management skills.

Responsibilities

• Handle customer support and product troubleshooting via email and chat.
• Assist advertisers with issues related to advertising products.
• Investigate and resolve technical and product-related queries.
• Collaborate with internal Product Operations and Engineering teams when needed.
• Provide regular updates throughout the resolution process.
• Support customer satisfaction and service quality targets.
• Educate advertisers on product features and common issues.
• Identify opportunities to improve the customer experience and service processes.

Skills

Fluent English

Strong customer service

Problem solving

Team player

Education

Degree in Marketing or related field

Job description

About The Position

Join an international team in Lisbon as a Customer Service Agent supporting advertising products. In this B2B role, you will assist advertisers with product-related questions and troubleshooting, helping to resolve issues and provide a high-quality customer experience.

Responsibilities

• Handle customer support and product troubleshooting via email and chat.
• Assist advertisers with issues related to advertising products.
• Investigate and resolve technical and product-related queries.
• Collaborate with internal Product Operations and Engineering teams when needed.
• Provide regular updates throughout the resolution process.
• Support customer satisfaction and service quality targets.
• Educate advertisers on product features and common issues.
• Identify opportunities to improve the customer experience and service processes.

Requirements

• Fluent English.
• Previous experience managing paid advertising campaigns is required.
• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Experience in a Contact Centre or customer service environment, preferably within advertising technology.
• Basic understanding of digital advertising and social media products.
• Strong customer service and communication skills.
• Good problem-solving abilities.
• Ability to work independently and as part of a team.
• Good organizational and time-management skills.