English-speaking Customer Support Specialist – Advertising Tech

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Daily meal allowance

Welcome bonus

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking B2B support specialist for an international ad-tech client. You will help advertisers optimize campaigns, troubleshoot issues, and ensure a positive experience from start to finish.

The role requires hands-on paid campaign management experience, a marketing degree, and the ability to work in a team or independently. On-site in Lisbon with a competitive salary and growth opportunities in a fast-growing sector.

Qualifications

• Fluent English required, both written and spoken.
• Hands-on experience in paid campaign management is mandatory.
• Degree in Marketing or a related field is preferred.
• Experience in digital marketing or contact centre for ad-tech is a plus.

Responsibilities

• Troubleshoot advertising products end to end and support advertisers by email and chat.
• Own each case through to resolution, coordinating with Product Operations and Engineering teams.
• Drive customer satisfaction and service quality at every stage of the case.

Skills

Fluent English

Paid campaign management

Teamwork

Social media savvy

Education

Degree in Marketing or related field

Job description

Are you passionate about digital advertising and helping businesses succeed online? We are recruiting on behalf of an international client in the advertising technology industry. They are looking for English-speaking professionals to join their B2B support team in Lisbon.

In this role you will be the go-to expert for advertisers using leading digital advertising products. You'll help them solve problems, get the most out of their campaigns and have a great experience from start to finish.

What you'll do

• Troubleshoot advertising products end to end and support advertisers by email and chat
• Own each case through to resolution, working with in-house Product Operations and Engineering teams
• Drive customer satisfaction and service quality at every stage of the case
• Meet service levels and help deliver fast, high-quality resolutions
• Work with technical specialists to educate advertisers on product features and common issues

What we're looking for

• Fluent English, written and spoken
• Hands-on experience in paid campaign management (mandatory)
• A degree in Marketing or a related field
• Experience in digital marketing, or in a contact centre for an advertising tech company, is a strong plus
• Confident use of social media platforms and a solid grasp of digital advertising
• A customer-first mindset, able to work in a team and on your own

What's on offer

• A competitive monthly salary
• A daily meal allowance
• A welcome bonus
• The chance to build your career in the fast-growing ad-tech sector
• Life in Lisbon, one of Europe's most vibrant and liveable capitals

Schedule

Monday to Sunday, in two shifts: morning/day (07:00–16:00) or day/evening (10:00–19:00). The client may later move to 24/7 rotating shifts with 2 rotating days off.

Please note: this is an on-site role in Lisbon, and no relocation support is provided.