Arabic & English-Speaking Customer Service Representative

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Arabic & English-Speaking Customer Service Representative to join an international team. You will support customers in Arabic and English and assist with digital advertising-related products and services.

Responsibilities include handling inquiries, guiding users on advertising tools, troubleshooting issues, and collaborating with internal teams to resolve complex cases while maintaining high customer satisfaction.

Qualifications

• Fluent in Arabic and English.
• Degree in Marketing or a related field.
• Experience managing paid advertising campaigns is mandatory.
• Experience in Digital Marketing.
• Experience in a contact centre or service environment related to advertising technology is an advantage.
• Good knowledge of social media platforms.
• Basic understanding of digital advertising.
• Strong customer service orientation.
• Ability to work independently and as part of a team.

Responsibilities

• Provide customer support in Arabic and English.
• Assist customers with digital advertising products and services.
• Handle customer inquiries and provide appropriate solutions.
• Support customers with campaign-related questions.
• Troubleshoot and resolve customer issues.
• Provide guidance on advertising tools and processes.
• Maintain a high level of customer satisfaction.
• Work effectively with internal teams to resolve complex cases.

Skills

Arabic

English

Paid advertising

Customer service

Social media literacy

Education

Marketing or related field

Job description

About the Position

We are looking for an Arabic & English-Speaking Customer Service Representative to join an international customer service team in Lisbon.

In this role, you will support customers in Arabic and English and assist with digital advertising-related products and services.

Responsibilities

• Provide customer support in Arabic and English.
• Assist customers with digital advertising products and services.
• Handle customer inquiries and provide appropriate solutions.
• Support customers with campaign-related questions.
• Troubleshoot and resolve customer issues.
• Provide guidance on advertising tools and processes.
• Maintain a high level of customer satisfaction.
• Work effectively with internal teams to resolve complex cases.

Requirements

• Fluent Arabic and English.
• Degree in Marketing or a related field.
• Previous experience managing paid advertising campaigns is mandatory.
• Experience in Digital Marketing.
• Experience in a contact centre or service environment related to advertising technology is an advantage.
• Good knowledge of social media platforms.
• Basic understanding of digital advertising.
• Strong customer service orientation.
• Ability to work independently and as part of a team.