Customer Service Representative (Spanish & English)

CallForTalents; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus of 250,00 €.

Meal allowance of 7.63€ net per day

Resumo da oferta

CallForTalents in Lisbon, Portugal, is seeking a bilingual Customer Service professional fluent in Spanish and English to join our on-site team. You will provide B2B support to advertisers and handle product troubleshooting for advertising products via email and chat.

Location: Lisbon, Portugal. Work Model: On-site. You will collaborate with Product Operations & Engineering to resolve inquiries, maintain service levels, and drive customer satisfaction.

Qualificações

• Fluent in Spanish and English.
• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Experience in a Contact Centre or service program for an Advertising Technology company.
• Fluency with social media product usage and a basic understanding of digital advertising.
• Strong customer service-oriented skills.
• Ability to work effectively both as a team member and independently.

Responsabilidades

• Provide B2B support to the company's advertisers.
• Manage and resolve product troubleshooting issues.
• Deliver customer support related to the company's advertising products.
• Actively seek initiatives to enhance service and improve the overall user experience.
• Handle and resolve end-to-end product troubleshooting and customer support for advertising products via email and chat.
• Drive query resolution by collaborating with in-house Product Operations & Engineering groups for generic, technical, or product queries.
• Ensure service quality and drive overall Customer Satisfaction metrics through case journey, providing regular updates.
• Adhere to service levels across channels and achieve high productivity, impacting resolution times for end customers.
• Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Conhecimentos

Spanish language

English language

Paid campaign management

Digital marketing

Customer service

Formação académica

Bachelor's in Marketing

Descrição da oferta de emprego

About the Role

We are looking for a bilingual Customer Service professional fluent in Spanish and English to join our team in Lisbon. In this on-site role, you will provide B2B support to advertisers, handle product troubleshooting, and deliver high-quality customer support related to advertising products via email and chat channels.

Location: Lisbon, Portugal. Work Model: On-site.

Key Responsibilities

• Provide B2B support to the company's advertisers.
• Manage and resolve product troubleshooting issues.
• Deliver customer support related to the company's advertising products.
• Actively seek initiatives to enhance service and improve the overall user experience.
• Handle and resolve end-to-end product troubleshooting and customer support for advertising products via email and chat channels.
• Drive query resolution by collaborating with in-house Product Operations & Engineering groups for generic, technical, or product queries.
• Ensure service quality and drive overall Customer Satisfaction metrics through case journey, providing regular updates.
• Adhere to service levels across channels and achieve high productivity, impacting resolution times for end customers.
• Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Requirements

• Fluent in Spanish and English.
• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Experience in a Contact Centre or service program for an Advertising Technology company.
• Fluency with social media product usage and a basic understanding of digital advertising.
• Strong customer service-oriented skills.
• Ability to work effectively both as a team member and independently.

Benefits

• Welcome bonus of 250,00 €.
• Meal allowance of 7.63€ net per working day.