English-Speaking Customer Care Representative - Relocation to Portugal

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Professional development

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an English-Speaking Customer Support Representative to join our on-site team. This role offers rotating 24/7 shifts and relocation from other countries.

You will provide multi-channel support, assist customers with billing inquiries, troubleshoot account access issues, and guide users in applying the client's products, delivering timely, high-quality solutions and maintaining strong customer satisfaction.

Qualifications

• Fluent English
• Excellent communication and customer service skills
• Customer-oriented and professional attitude
• Ability to troubleshoot and solve problems efficiently
• Comfortable working in a fast-paced environment
• Previous customer service experience is an advantage

Responsibilities

• Provide professional customer support across multiple channels
• Assist customers with billing and invoicing enquiries
• Troubleshoot account access issues
• Guide and support customers in using the client's products
• Provide timely and high-quality solutions
• Maintain excellent customer satisfaction and quality standards

Skills

Fluent English

Communication skills

Customer service

Problem solving

Fast-paced work

Customer support experience

Job description

English-Speaking Customer Support Representative

Location:Lisbon, Portugal

Relocation possible from other countries
On-site position
Rotating shifts – 24/7 project

Your Responsibilities

• Provide professional customer support across multiple channels
• Assist customers with billing and invoicing enquiries
• Troubleshoot account access issues
• Guide and support customers in using the client's products
• Provide timely and high-quality solutions
• Maintain excellent customer satisfaction and quality standards

Requirements

• Fluent English
• Excellent communication and customer service skills
• A customer-oriented and professional attitude
• Ability to troubleshoot and solve problems efficiently
• Comfortable working in a fast-paced environment
• Previous customer service experience is an advantage

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.