English-Speaking AI Customer Support Specialist (m,f)

personalbro-u-herrmann; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health insurance

Dental insurance

22 days annual leave

Comprehensive initial training

Career growth opportunities

International working environment in L

Resumo da oferta

personalbro-u-herrmann in Lisbon, Portugal, is seeking English-speaking AI Customer Support Specialists to support an innovative international company developing AI technologies. This full-time, 40-hour week role operates on a 24/7 rotating schedule.

You will assist consumers and business users, resolve billing issues, troubleshoot platform problems, and guide customers on product usage. The position offers competitive salary plus benefits, meal allowance, health and dental insurance, 22 days of

Qualificações

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.
• Comfortable working with rotating shifts in a fast-paced environment.

Responsabilidades

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Conhecimentos

Fluent English (spoken & written)

AI curiosity

Communication & problem-solving

Customer-focused

Experience in customer service or tech

Comfort with rotating shifts

Descrição da oferta de emprego

Start dates: 17/8 or 31/8 or 7/9 or 14/9 or 21/9

We are partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You'll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Your Qualifications

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working with rotating shifts in a fast-paced environment

The Offer

• Competitive salary package + performance bonus
• Meal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology