AI Customer Support Specialist

Join; Lisboa; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health insurance

Dental insurance

21–23 days annual leave

Comprehensive training

Career growth opportunities

International working environment

Resumo da oferta

Join in Lisbon, Portugal is partnering with a leading global CX provider to recruit English-speaking AI Customer Support Specialists for an international company developing cutting-edge AI technologies. This full-time role offers 40 hours weekly with Day shifts (07:00–22:00) or Night shifts (22:00–07:00) on a rotational schedule.

You will assist customers across channels, troubleshoot issues, and guide users through product features.

Qualificações

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.
• Able to work Day Shifts scheduled between 07:00 and 22:00.
• Comfortable working in a fast-paced, technology-driven environment.

Responsabilidades

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Conhecimentos

Fluent English

AI interest

Excellent communication

Problem-solving

Customer-focused

Troubleshooting

Previous support experience

Fast-paced environment

Day shift availability

Descrição da oferta de emprego

We're partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position, Monday to Sunday. You can choose in advance between the Day Shift, with working hours scheduled between 07:00 and 22:00, or the Night Shift, from 22:00 to 07:00, Monday to Sunday.

Your Role:

• Support customers across multiple communication channels

• Resolve billing, invoicing and account access enquiries

• Troubleshoot platform and product-related issues

• Guide customers on using products and features effectively

• Deliver timely, accurate and high-quality customer support

Your Qualifications:

• Fluent English, written and spoken

• Strong interest in AI and new technologies

• Excellent communication and problem-solving skills

• Customer-focused and comfortable troubleshooting issues

• Previous customer service or technical support experience is an advantage

• Comfortable working in a fast-paced and technology-driven environment

• Availability to work Day Shifts scheduled between 07:00 and 22:00

The Offer:

• Day Shift: working hours scheduled between 07:00 and 22:00 or Night Shift: between 22:00 and 07:00 (rotational time shift).

• Competitive salary package + performance bonus

• Additional compensation for night work: 25% from 22:00–00:00 and 06:00–07:00, and 50% from 00:00–06:00.

• Meal allowance

• Holiday and Christmas allowances

• Private health and dental insurance

• 22 days of annual leave

• Comprehensive initial training

• Professional development and career growth opportunities

• International working environment in Lisbon

• Opportunity to work closely with cutting-edge AI technology