English-Speaking AI Customer Support Specialist

Encaja Talent; Lisboa; Presencial; EUR 21 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation Support

Private health and dental insurance

22 days annual leave

Career development opportunities

International working environment

Performance bonus

Resumo da oferta

Encaja Talent partners with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal.

You will support customers across channels, handle billing and access inquiries, troubleshoot issues, and guide users on product features while gaining hands-on experience with cutting-edge AI technology.

Qualificações

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.

Responsabilidades

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Conhecimentos

Fluent English

Interest in AI

Communication & problem solving

Customer-focused

Troubleshooting

Descrição da oferta de emprego

We are partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role:

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Your Qualifications:

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working with rotating shifts in a fast-paced environment

The Offer:

• Competitive salary package + performance bonus
• Relocation Support
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology