English Customer Service Advisor Digital Platforms

Cross Border Talents; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English Customer Service Advisor for digital platforms to support subscribers of a premium digital service used across popular social and messaging platforms. You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues.

The role combines responsive customer assistance with targeted outbound calls to resolve

Qualifications

• Fluent English language proficiency.

Responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals and billing.
• Guide customers through premium platform features and AI capabilities.
• Troubleshoot technical questions and provide clear resolutions.
• Make targeted outbound calls to follow up on subscriber enquiries.
• Observe user feedback to identify recurring problems and support improvements.

Job description

English Customer Service Advisor Digital Platforms

Empresa : Cross Border Talents

Tipo de Emprego : Periodo Integral

Lisbon Portugal

Descrição do Emprego - English Customer Service Advisor Digital Platforms

Job description

Join an English-language customer support team assisting subscribers to a premium digital service used across popular social and messaging platforms.

You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues.

The role combines responsive customer assistance with targeted outbound calls to resolve existing enquiries.

Key responsibilities

Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.

Guide customers through premium platform features and integrated AI capabilities.

Troubleshoot technical questions and provide clear, helpful resolutions.

Make targeted outbound calls to follow up on and resolve subscriber enquiries.

Observe user feedback, identify recurring problems and support service improvements.