English Customer Support Representative – Lisbon

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 10.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & dental insurance

Meal allowance (tax-free)

Fully paid training

Descripción de la vacante

Savior Artigos Texteis Lda in Lisbon, Portugal, is hiring a Customer Support Representative to be the first point of contact for registered users and community members across telephone, email and chat.

You will assist users in navigating platform tools, resolve inquiries with empathy, and deliver high-quality support in a fast-paced environment. The role is on-site, full-time, with a career path to a permanent position after 2 years and a 15-day English training program.

Formación

• Fluency in English, written and spoken.
• Strong communication and problem-solving abilities.
• Customer-first mindset with enthusiasm for tech platforms.

Responsabilidades

• Serve as the first point of contact for users via phone, email, and chat.
• Help users navigate platform products and services.
• Resolve inquiries with empathy while maintaining high satisfaction.

Conocimientos

English fluency

Communication skills

Active listening

Problem solving

Descripción del empleo

Are you looking to kickstart or advance your international career in one of Europe's most vibrant coastal cities? We are hiring a Customer Support Representative to join our dynamic team in Lisbon, Portugal, supporting one of the world's leading digital platforms!

Why Join Us?

• Attractive Compensation: Up to €1,527.33 gross/month (including a total base package of €1,227.33 + up to €300/month performance bonus).


• Tax-Free Meal Perks: €154.00 monthly meal allowance paid via a tax-exempt pre-paid card.


• Health & Wellness: Free private health and dental insurance provided upon signing your contract.


• Career Growth & Stability: 12-month renewable contract with a clear path to a permanent role after 2 years.


• Fully Paid Training: Comprehensive 15-day English training program to set you up for full success.

The Role

As a Customer Support Representative, you will act as the first point of contact for registered users and community members across telephone, email, and chat.

• Assist users in navigating platform products, tools, and services effortlessly.


• Resolve inquiries efficiently while ensuring high standards of user satisfaction.


• Deliver high-quality, empathetic support in a fast-paced environment.

Package & Working Hours

• Work Schedule: Full-time (40 hours/week | 8 hours/day + 1-hour lunch break).


• Location: On-site in Lisbon, Portugal.


• Monthly Package Breakdown:




• Base Salary: €920.00


• Holiday Allowance: €76.67


• Christmas Allowance: €76.67


• Meal Allowance: €154.00 (Tax-free)


• Total Base Package: €1,227.33 / month


• Performance Bonus: Up to €300.00 / month

Requirements

• High proficiency/fluency in English (written and spoken).


• Strong communication, active listening, and problem-solving skills.


• Customer-first mindset with an enthusiasm for tech and community platforms.


• Eligibility or willingness to work full-time on-site in Lisbon, Portugal.