English Customer Support Representative – Lisbon

CB Talents; Lisboa; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

15-day English training

On-site Lisbon

Job summary

CB Talents in Lisbon, Portugal is hiring a Customer Support Representative to be the first point of contact for registered users and community members across telephone, email, and chat.

You will assist users in navigating platform tools, resolve inquiries with high satisfaction, and deliver empathetic support in a fast-paced environment. The full-time on-site role includes a base monthly package of €1,227.33 plus a €300 monthly performance bonus, and a tax-free meal allowance of €154.

Qualifications

• High proficiency/fluency in English (written and spoken).
• Strong communication, active listening, and problem-solving skills.
• Customer-first mindset with an enthusiasm for tech and community platforms.
• Eligibility or willingness to work full-time on-site in Lisbon, Portugal.

Responsibilities

• Assist users in navigating platform products, tools, and services effortlessly.
• Resolve inquiries efficiently while ensuring high standards of user satisfaction.
• Deliver high-quality, empathetic support in a fast-paced environment.

Skills

English fluency

Communication

Problem solving

Customer focus

Job description

Are you looking to kickstart or advance your international career in one of Europe's most vibrant coastal cities? We are hiring a Customer Support Representative to join our dynamic team in Lisbon, Portugal, supporting one of the world's leading digital platforms!

If you are a strong English communicator passionate about delivering exceptional user experiences, this is your opportunity to relocate to Lisbon with a secure, stable, and rewarding career path.

Why Join Us?

• Attractive Compensation: Up to €1,527.33 gross/month (including a total base package of €1,227.33 + up to €300/month performance bonus).
• Tax-Free Meal Perks: €154.00 monthly meal allowance paid via a tax-exempt pre-paid card.
• Health & Wellness: Free private health and dental insurance provided upon signing your contract.
• Career Growth & Stability: 12-month renewable contract with a clear path to a permanent role after 2 years.
• Fully Paid Training: Comprehensive 15-day English training program to set you up for full success.

The Role

As a Customer Support Representative, you will act as the first point of contact for registered users and community members across telephone, email, and chat.

• Assist users in navigating platform products, tools, and services effortlessly.
• Resolve inquiries efficiently while ensuring high standards of user satisfaction.
• Deliver high-quality, empathetic support in a fast-paced environment.

Package & Working Hours

• Work Schedule: Full-time (40 hours/week | 8 hours/day + 1-hour lunch break).
• Location: On-site in Lisbon, Portugal.
• Monthly Package Breakdown:
  • Base Salary: €920.00
  • Holiday Allowance: €76.67
  • Christmas Allowance: €76.67
  • Meal Allowance: €154.00 (Tax-free)
  • Total Base Package: €1,227.33 / month
  • Performance Bonus: Up to €300.00 / month

Requirements

• High proficiency/fluency in English (written and spoken).
• Strong communication, active listening, and problem-solving skills.
• Customer-first mindset with an enthusiasm for tech and community platforms.
• Eligibility or willingness to work full-time on-site in Lisbon, Portugal.