Customer Expert English Market

Cross Border Talents; Lisboa; On-site; EUR 12,570 - 15,057; Full time

Benefits offered by this job

Private health and dental insurance

22 vacation days plus public holidays

Career growth opportunities

Meal allowance paid via prepaid card

Job summary

A customer service company in Lisbon is seeking passionate Operations Customer Experts to deliver exceptional support to small and medium-sized businesses. The role includes chat, email, and phone communication, requiring fluency in English (C1) and strong problem-solving skills. With a competitive gross salary of EUR 1,237.83 per month, this full-time position offers comprehensive training, health insurance, and opportunities for career growth.

Qualifications

• Candidates must be located in Lisbon.
• EU member state passport or valid residence card is required.

Responsibilities

• Provide top-tier customer service via chat, email, and phone.
• Support SMBs in expanding their digital presence.
• Adapt to new technologies quickly.

Skills

Fluency in English (C1 level minimum)

Excellent communication skills

Problem-solving skills

Soft skills for de-escalating situations

Ability to learn quickly

Team player

Job description

About the job Customer Expert English Market

We are seeking English speakers (C1 and higher, written and spoken) to join our client's team as enthusiastic Operations Customer Experts to support small and medium-sized businesses (SMBs) in expanding their digital presence on the worlds biggest social media platform. In this role, you will provide top-tier customer service across multiple channels, including chat, email, and phone, ensuring clients receive the best possible experience.

Location: Lisbon, Portugal (onsite role)
Employment Type: Full-time, 12-month contract with the possibility of a permanent contract after 2 years

Working shifts: a day shift (06.00 to 22.00, on a rotational 8 hour shift pattern) and a night shift is available (22.00 to 06.00).

What Were Looking For

• Fluency in English (C1 level minimum) both written and verbal.
• Excellent communication and problem-solving skills.
• Strong soft skills for de-escalating situations and handling sensitive information.
• Ability to learn quickly and adapt to new technologies.
• A team player who thrives in a fast-paced, dynamic environment.
• EU member state passport, a temporary protection certificate for refugees or a valid residence card for Portugal (a MUST)
• Located in Lisbon (no relocation help is offered for this role)

Training & Onboarding

• Comprehensive 15-day training program covering product knowledge, tools, and customer management.
• Training is conducted in English and fully compensated
• Upon successful completion, you will sign a 1 year employment contract
  

Please note: This position is based in Portugal and requires candidates to be eligible to work in the country.

• Schedule: 40 hours per week on a rotational shift basis.
• Workplace: Lisbon, Portugal.
• Salary: Monthly gross salary of EUR 1,237.83, including base salary, holiday & Christmas bonuses, and meal allowance.
• Private health and dental insurance upon contract signature.
• Extra payment for working on Sundays and public holidays
• Higher payment for working night shifts (not included in the salary mentioned above, so the final monthly gross salary will be higher)
• 22 vacation days per year, plus Portuguese public holidays.
• Meal allowance paid via prepaid card.
• Career growth opportunities in an international environment.