English Customer Support Advisor

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Supportive team

Clear targets

Regular feedback

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking an English-speaking customer support agent to handle inbound calls and live chats about billing, account access, and service changes. You will record interactions in our CRM and be coached to balance quality with efficiency.

We value patient, organized communicators who enjoy solving problems and can stay calm under pressure, with paid training provided. Portuguese is a bonus but not required.

Qualifications

• Fluent English at C1 level or higher.
• Portuguese is an asset but not required.
• Willingness to work rotating shifts (mornings, evenings, weekends).

Responsibilities

• Handle inbound calls and live chats covering billing, account access, service changes and general product inquiries.
• Record interactions accurately in CRM to inform the team and drive service improvements.
• Remain calm and patient when customers are frustrated and guide them to solutions.

Skills

Fluent English (C1)

Job description

About The Role

Join our English-speaking customer support team in Lisbon and help international customers get clear, fast answers to their questions. In this role you will handle inbound calls and live chats covering billing, account access, service changes and general product enquiries. Every conversation matters, so you will listen carefully, confirm what the customer needs and guide them to a resolution that works for them.

You will record each interaction accurately in our CRM, which keeps the whole team informed and helps us improve the service over time. Quality and efficiency both count, and you will be coached on how to balance the two. We are looking for patient, organised communicators who enjoy solving problems and who stay calm when a customer is frustrated.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Portuguese is an asset but not required.
• You should be comfortable working rotating shifts, including mornings, evenings and weekends.
• Previous customer service experience is welcome but not essential, because we provide structured paid training.

What We Offer

• A supportive team, clear targets, regular feedback.