Empregado/ a de Mesa

Hyatt; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

12 nights free at Hyatt properties

Colleague rates

Birthday day off

Uniform provided

Staff meals

50% hotel outlets discount

Learning and development

Recognition programs

Cares culture

Job summary

Andaz Lisbon, a luxury Hyatt portfolio hotel in the heart of Lisbon, seeks a Waiter/Waitress to join its team. You will greet guests, guide them to tables, and deliver attentive service in a premium setting across our five-building urban resort.

The role emphasizes hospitality excellence, guest comfort, and professional appearance in line with Andaz standards. Ideal candidates bring excellent English, a passion for gastronomy, and prior experience in luxury hotels or fine dining.

Qualifications

• Excellent verbal communication and professional presentation.
• Strong customer focus and ability to personalize service.
• Agility, attention to detail, and strong awareness of guest needs.
• Knowledge of wines and gastronomy is a plus.
• Team-oriented, with good time-management skills.
• Ability to stay calm and courteous under pressure.
• Fluency in English; additional languages are an advantage.
• Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality.
• Technical training or courses in hospitality, gastronomy, or related fields are a plus.

Responsibilities

• Perform complete opening and closing duties for your station.
• Greet guests warmly and escort them to their tables.
• Assist and guide guests throughout their dining experience, ensuring comfort and attentiveness.
• Ensure all materials, equipment, and service tools are in excellent condition.
• Monitor dining areas to ensure availability, organization, safety, and guest well-being.
• Follow all company policies, procedures, and brand standards.
• Maintain a polished, professional personal appearance in line with Andaz standards.
• Protect proprietary and confidential information and safeguard company assets.
• Monitor the guest experience throughout the meal, anticipating needs and resolving issues promptly.
• Acknowledge and welcome all guests according to company standards.
• Communicate clearly and professionally with guests and colleagues.
• Answer phone calls using proper etiquette and service standards.
• Build and maintain positive, collaborative working relationships.
• Meet all quality assurance expectations and brand service standards.

Skills

Verbal communication

Customer focus

Attention to detail

Wine knowledge

Teamwork

English fluency

Luxury hospitality experience

Job description

Newly opened, Andaz Lisbon is an exciting luxury lifestyle hotel in the Portuguese capital and represents a key milestone in Hyatt's continued brand growth in Southern Europe. Andaz Lisbon is the second Hyatt‑branded hotel in Lisbon.

Located in the heart of Lisbon's vibrant Baixa district, along the city's main pedestrian street, Rua Augusta, the hotel is spread across five distinct buildings, including the former headquarters of one of Portugal's major banks, Banco Português de Investimento (BPI).

The central building houses 170 guestrooms, while the four surrounding satellite buildings offer a selection of exclusive private suites. As a unique Urban Resort in the city center, Andaz Lisbon invites guests to fully immerse themselves in the local culture and experience the true essence of Lisbon.

Andaz Lisbon is looking for a Waiter/ Waitress to join its team!

Responsibilities

• Perform complete opening and closing duties for your station
• Greet guests warmly and escort them to their tables
• Assist and guide guests throughout their dining experience, ensuring comfort and attentiveness
• Ensure all materials, equipment, and service tools are in excellent condition
• Monitor dining areas (lunch/dinner) to ensure availability, organization, safety, and guest well‑being
• Follow all company policies, procedures, and brand standards
• Maintain a polished, professional personal appearance in line with Andaz standards
• Protect proprietary and confidential information and safeguard company assets
• Monitor the guest experience throughout the meal, anticipating needs and resolving issues promptly
• Acknowledge and welcome all guests according to company standards
• Communicate clearly and professionally with guests and colleagues
• Answer phone calls using proper etiquette and service standards
• Build and maintain positive, collaborative working relationships
• Meet all quality assurance expectations and brand service standards

Qualifications

• Excellent verbal communication and professional presentation
• Strong customer focus and ability to personalize service
• Agility, attention to detail, and strong awareness of guest needs
• Knowledge of wines and gastronomy is a plus
• Team‑oriented, with good time‑management skills
• Ability to stay calm and courteous under pressure
• Fluency in English; additional languages are an advantage
• Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality
• Technical training or courses in hospitality, gastronomy, or related fields are a plus

Benefits

• A motivated and connected team;
• 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and family/ friends discounts;
• A day off offered by the company on your birthday;
• Uniform provided;
• Meals available at our staff canteen;
• 50% discount across the hotel's outlets;
• Learning and development opportunities within Hyatt;
• Recognition programs and rewards;
• And a company that truly cares.

Care connects us at Hyatt: we open doors, welcome you in, and genuinely care about you.

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.