Luxury Hotel Waiter/Waitress — Elevate Guest Experience

Hyatt; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

12 nights free at Hyatt properties

Colleague rates

Birthday day off

Uniform provided

Staff meals

50% hotel outlets discount

Learning and development

Recognition programs

Cares culture

Job summary

Andaz Lisbon, a luxury Hyatt portfolio hotel in the heart of Lisbon, seeks a Waiter/Waitress to join its team. You will greet guests, guide them to tables, and deliver attentive service in a premium setting across our five-building urban resort.

The role emphasizes hospitality excellence, guest comfort, and professional appearance in line with Andaz standards. Ideal candidates bring excellent English, a passion for gastronomy, and prior experience in luxury hotels or fine dining.

Qualifications

• Excellent verbal communication and professional presentation.
• Strong customer focus and ability to personalize service.
• Agility, attention to detail, and strong awareness of guest needs.
• Knowledge of wines and gastronomy is a plus.
• Team-oriented, with good time-management skills.
• Ability to stay calm and courteous under pressure.
• Fluency in English; additional languages are an advantage.
• Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality.
• Technical training or courses in hospitality, gastronomy, or related fields are a plus.

Responsibilities

• Perform complete opening and closing duties for your station.
• Greet guests warmly and escort them to their tables.
• Assist and guide guests throughout their dining experience, ensuring comfort and attentiveness.
• Ensure all materials, equipment, and service tools are in excellent condition.
• Monitor dining areas to ensure availability, organization, safety, and guest well-being.
• Follow all company policies, procedures, and brand standards.
• Maintain a polished, professional personal appearance in line with Andaz standards.
• Protect proprietary and confidential information and safeguard company assets.
• Monitor the guest experience throughout the meal, anticipating needs and resolving issues promptly.
• Acknowledge and welcome all guests according to company standards.
• Communicate clearly and professionally with guests and colleagues.
• Answer phone calls using proper etiquette and service standards.
• Build and maintain positive, collaborative working relationships.
• Meet all quality assurance expectations and brand service standards.

Skills

Verbal communication

Customer focus

Attention to detail

Wine knowledge

Teamwork

English fluency

Luxury hospitality experience

Job description

Andaz Lisbon, a luxury Hyatt portfolio hotel in the heart of Lisbon, seeks a Waiter/Waitress to join its team. You will greet guests, guide them to tables, and deliver attentive service in a premium setting across our five-building urban resort.

The role emphasizes hospitality excellence, guest comfort, and professional appearance in line with Andaz standards. Ideal candidates bring excellent English, a passion for gastronomy, and prior experience in luxury hotels or fine dining.