Ecommerce & Experience Business Analyst

VML Enterprise Solutions; Porto; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Training opportunities

Medical insurance

Dental insurance

Meal cards

Social events

Family friendly policies

Discounts with retailers

Job summary

VML Enterprise Solutions is seeking a Business Analyst with ecommerce/experience project expertise to join our Delivery team in Portugal on a permanent basis. You will document business needs, write user stories, run workshops, and collaborate with clients and cross-functional teams to ensure successful delivery.

Responsibilities include gathering requirements, proposing technical and business solutions, and working with Scrum teams through go-live.

Qualifications

• Experience working as a Business Analyst on ecommerce / experience projects
• Experience of managing client stakeholders and Product Owners / Managers
• Able to run workshops with client stakeholders
• Experience working on Content projects
• Experience working on Experience projects
• Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it
• You like working in a fast-paced environment and are ready to inspire outstanding online experiences for consumers and brands, no matter what product, service, sector, device or channel
• You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations
• Great stakeholder management skills
• Experience of Agile software delivery
• Business Process mapping and engineering
• eCommerce and retail / brand experience
• Production of high quality user stories and acceptance criteria
• Analysis and design of systems (package integration and bespoke development)
• Ability to work on your own initiative to an agreed action plan
• Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
• Strong problem solving, time management and organisational skills
• Strong commercial awareness and business acumen
• Energetic, enthusiastic with strong attention to detail

Responsibilities

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer
• Identify and recommend options for potential solutions and assess them for both technical and business suitability
• Create logical and innovative solutions to problems
• Present proposals to clients
• Work with a scrum / delivery team through to go live
• Analyse business systems in order to recommend efficiencies
• Provide estimates for analysis work and plans in conjunction with Project/Programme Managers
• Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction
• Provide training to users of a new system as required
• Plan and work flexibly to meet deadlines
• Keep up to date with technical and industry sector advances
• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
• Manage situations and relationships both internally and externally

Skills

Business analysis

Agile delivery

Stakeholder management

Workshop facilitation

Communication skills

Job description

VML Enterprise Solutions is seeking a Business Analyst with ecommerce/experience project expertise to join our Delivery team in Portugal on a permanent basis. You will document business needs, write user stories, run workshops, and collaborate with clients and cross-functional teams to ensure successful delivery.

Responsibilities include gathering requirements, proposing technical and business solutions, and working with Scrum teams through go-live.