Dutch Technical Support for Consumer Electronics & Home Appliances in Portugal

speakit; Lisboa; Presencial; EUR 13 950 - 15 624; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transport allowance

Relocation package

Accommodation provided

Private health insurance

Free annual flight to homeland

Free Portuguese language courses

Resumo da oferta

A leading multinational technology company in Lisbon seeks a Dutch speaking Technical Support representative. You will provide tech support to domestic appliance clients through various channels and enhance client satisfaction. Ideal candidates should have near-native Dutch proficiency and strong communication skills, alongside some experience in customer service. This position offers an attractive salary, performance bonuses, and additional benefits including meal and transport allowances.

Qualificações

• Near native level of Dutch.
• Advanced level of English.
• Strong communication skills for phone and email.
• Ability to troubleshoot technical issues.

Responsabilidades

• Offer tech support via phone and email.
• Conduct diagnostics and troubleshooting.
• Escalate complex issues as needed.
• Enhance client satisfaction by resolving issues.

Conhecimentos

Fluent Dutch

Advanced English

Customer service experience

Strong communication skills

Technical troubleshooting

Software familiarity

Cross-selling skills

Ferramentas

Support software programs

Descrição da oferta de emprego

Overview

Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?

We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.

Key Responsibilities

• Offer tech support via phone and email for domestic appliance clients.
• Conduct initial diagnostics and troubleshooting with 60 available processes.
• Escalate complex problems to appropriate departments.
• Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
• Handle minor repairs, follow-up on orders, and address complaints.
• Utilize three software programs for the support process.
• Cross-sell products as needed.

Qualifications

• Near native level of Dutch.
• Advanced level of English.
• Experience in customer service or tech support (preferred).
• Strong communication skills (phone and email).
• Ability to handle and troubleshoot technical issues efficiently.
• Familiarity with software programs.
• Cross-selling skills are a plus.

Compensation & Benefits

• Salary Range: 1250€-1400€ (incl. 14 salaries) + performance bonus
• Meal allowance: €7.63 net/day
• Transport allowance: €20/month
• 100€/month fixed bonus
• 100€/month performance bonus
• Relocation package provided
• Offered Accommodation
• Excellent work opportunity in a leading multinational company
• Private health insurance
• Stable work and career progression
• Continuous training and integration phase
• Refund of initial flight expenses
• Free annual flight to the homeland
• Free Portuguese language courses, surfing, soft trekking, and much more.