Dutch Technical Support for Consumer Electronics & Home Appliances in Portugal

speakit; Lisboa; On-site; EUR 13,950 - 15,624; Full time

Benefits offered by this job

Meal allowance

Transport allowance

Relocation package

Accommodation provided

Private health insurance

Free annual flight to homeland

Free Portuguese language courses

Job summary

A leading multinational technology company in Lisbon seeks a Dutch speaking Technical Support representative. You will provide tech support to domestic appliance clients through various channels and enhance client satisfaction. Ideal candidates should have near-native Dutch proficiency and strong communication skills, alongside some experience in customer service. This position offers an attractive salary, performance bonuses, and additional benefits including meal and transport allowances.

Qualifications

• Near native level of Dutch.
• Advanced level of English.
• Strong communication skills for phone and email.
• Ability to troubleshoot technical issues.

Responsibilities

• Offer tech support via phone and email.
• Conduct diagnostics and troubleshooting.
• Escalate complex issues as needed.
• Enhance client satisfaction by resolving issues.

Skills

Fluent Dutch

Advanced English

Customer service experience

Strong communication skills

Technical troubleshooting

Software familiarity

Cross-selling skills

Tools

Support software programs

Job description

Overview

Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?

We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.

Key Responsibilities

• Offer tech support via phone and email for domestic appliance clients.
• Conduct initial diagnostics and troubleshooting with 60 available processes.
• Escalate complex problems to appropriate departments.
• Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
• Handle minor repairs, follow-up on orders, and address complaints.
• Utilize three software programs for the support process.
• Cross-sell products as needed.

Qualifications

• Near native level of Dutch.
• Advanced level of English.
• Experience in customer service or tech support (preferred).
• Strong communication skills (phone and email).
• Ability to handle and troubleshoot technical issues efficiently.
• Familiarity with software programs.
• Cross-selling skills are a plus.

Compensation & Benefits

• Salary Range: 1250€-1400€ (incl. 14 salaries) + performance bonus
• Meal allowance: €7.63 net/day
• Transport allowance: €20/month
• 100€/month fixed bonus
• 100€/month performance bonus
• Relocation package provided
• Offered Accommodation
• Excellent work opportunity in a leading multinational company
• Private health insurance
• Stable work and career progression
• Continuous training and integration phase
• Refund of initial flight expenses
• Free annual flight to the homeland
• Free Portuguese language courses, surfing, soft trekking, and much more.