Dutch-speaking Technical Support Team Leader (Lisbon)

The lemon Consulting; Lisboa; Sur place; EUR 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

International project

Competitive salary

Onboarding & training

Career development

Multicultural environment

Résumé du poste

The lemon Consulting in Lisbon, Portugal is seeking a Technical Support Team Leader who will coach and develop a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

You will lead, motivate, and coach the team, monitor performance to hit KPIs, conduct regular coaching and performance reviews, and escalate complex technical issues. Join a dynamic, multicultural environment with opportunities for growth.

Qualifications

• Native or fluent Dutch/Flemish (C1/C2).
• Good command of English.
• Minimum 2 years of experience as a Team Leader in a Technical Support environment.
• Strong leadership, coaching, and people management skills.
• Excellent communication and problem-solving abilities.
• Experience working in a KPI-driven environment.

Responsabilités

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with complex technical escalations;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

Connaissances

Dutch/Flemish (C1/C2)

English (Good)

Team leadership

Coaching

People management

Communication

Problem solving

KPI-driven

Description du poste

The lemon Consulting in Lisbon, Portugal is seeking a Technical Support Team Leader who will coach and develop a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

You will lead, motivate, and coach the team, monitor performance to hit KPIs, conduct regular coaching and performance reviews, and escalate complex technical issues. Join a dynamic, multicultural environment with opportunities for growth.