Dutch-Speaking Technical Support Specialist (Lisbon)

The Lemon Consulting; Lisboa; On-site; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Travel perks and discounts

Competitive salary with incentives

Professional growth opportunities

Supportive team environment

Job summary

The Lemon Consulting in Lisbon, Portugal is seeking a Technical Customer Support specialist to handle customer interactions across channels and provide accurate information following company policies.

This role requires native Dutch and fluent English, strong communication skills, and the ability to troubleshoot basic technical issues with guidance. It is an on-site, fixed-term position of six months with potential extension or permanent consideration.

Qualifications

• Native or fluent Dutch, written and spoken
• English proficiency at B2 or higher
• Strong communication across channels
• Basic understanding of customer service principles
• Ability to troubleshoot common technical issues with guidance
• Team player with collaborative attitude
• Strong organizational and multitasking abilities
• Willingness to learn new software and processes

Responsibilities

• Handle customer interactions across phone, email, live chat and social media.
• Provide clear, accurate information in line with company policies.
• Assist with general questions, product or service information, and basic technical support.
• Document relevant case details in the appropriate systems.
• Escalate complex issues to appropriate teams.
• Collaborate with colleagues and technical teams to resolve concerns.
• Manage a personal queue of service tickets and prioritize tasks.
• Offer feedback to improve service processes and share knowledge.

Skills

Dutch language

English (B2)

Communication

Customer service

Troubleshooting

Teamwork

Multitasking

Adaptability

Job description

The Lemon Consulting in Lisbon, Portugal is seeking a Technical Customer Support specialist to handle customer interactions across channels and provide accurate information following company policies.

This role requires native Dutch and fluent English, strong communication skills, and the ability to troubleshoot basic technical issues with guidance. It is an on-site, fixed-term position of six months with potential extension or permanent consideration.