French & Flemish Tech Support Team Lead

Konecta; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Onboarding

Training and development

Career development

Multicultural environment

Job summary

Konecta is seeking an experienced Technical Support Team Leader to manage a bilingualFrancophone and Flemish team in Lisbon. You will lead, coach, and develop Technical Support Advisors while driving performance and delivering an outstanding customer experience.

You will monitor KPI targets, conduct regular coaching and performance reviews, and collaborate with Operations, Quality, and Training teams to continuously improve service quality in a multicultural environment.

Qualifications

• Native or fluent French and Flemish (C1/C2).
• Good command of English.
• Minimum 2 years of experience as a Team Leader in a Technical Support environment.
• Strong leadership, coaching, and people management skills.
• Excellent communication and problem-solving abilities.
• Experience working in a KPI-driven environment.

Responsibilities

• Lead, motivate, and coach a team of Technical Support Advisors.
• Monitor team performance and ensure KPIs and quality targets are achieved.
• Conduct regular one-to-one meetings, coaching sessions, and performance reviews.
• Support the team with technical escalations and complex cases.
• Collaborate with Operations, Quality, and Training teams to drive continuous improvement.
• Create a positive, customer-focused, and high-performing team environment.

Skills

Leadership

Coaching

People management

Communication

Problem solving

KPI driven

Technical support

French

Flemish

Job description

Konecta is seeking an experienced Technical Support Team Leader to manage a bilingualFrancophone and Flemish team in Lisbon. You will lead, coach, and develop Technical Support Advisors while driving performance and delivering an outstanding customer experience.

You will monitor KPI targets, conduct regular coaching and performance reviews, and collaborate with Operations, Quality, and Training teams to continuously improve service quality in a multicultural environment.