Dutch-Speaking Customer Support Specialist – Onsite (Lisbon)

The lemon Consulting; Lisboa; On-site; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Modern office in city center

Comprehensive training

Health and Wellbeing initiatives

Monthly meal allowance

Job summary

The lemon Consulting in Lisbon is seeking a Customer Service Representative to handle customer interactions across various communication channels including phone, email, and live chat. Candidates must be native or fluent in Dutch and possess a minimum B2 level in English.

The role involves responding to customer inquiries, documenting case details, and collaborating with internal teams. The position offers comprehensive training, health initiatives, and more within a modern office environment.

Qualifications

• Native / fluent in Dutch both verbal and written.
• Fluent in English (minimum B2 level).
• Ability to handle technical inquiries.

Responsibilities

• Handle customer interactions across various communication channels.
• Provide clear and accurate information in response to customer inquiries.
• Assist with general questions and basic technical support.
• Document relevant case details accurately in systems.
• Escalate complex issues to appropriate teams.

Skills

Fluent in Dutch

Fluent in English (minimum B2 level)

Strong communication skills

Customer service principles

Technical troubleshooting

Experience with customer service software

Problem-solving skills

Organizational skills

Job description

The lemon Consulting in Lisbon is seeking a Customer Service Representative to handle customer interactions across various communication channels including phone, email, and live chat. Candidates must be native or fluent in Dutch and possess a minimum B2 level in English.

The role involves responding to customer inquiries, documenting case details, and collaborating with internal teams. The position offers comprehensive training, health initiatives, and more within a modern office environment.