Dutch-Speaking Customer Support Specialist – Onsite (Lisbon)

The lemon Consulting; Lisboa; Presencial; EUR 18 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern office in city center

Comprehensive training

Health and Wellbeing initiatives

Monthly meal allowance

Resumo da oferta

The lemon Consulting in Lisbon is seeking a Customer Service Representative to handle customer interactions across various communication channels including phone, email, and live chat. Candidates must be native or fluent in Dutch and possess a minimum B2 level in English.

The role involves responding to customer inquiries, documenting case details, and collaborating with internal teams. The position offers comprehensive training, health initiatives, and more within a modern office environment.

Qualificações

• Native / fluent in Dutch both verbal and written.
• Fluent in English (minimum B2 level).
• Ability to handle technical inquiries.

Responsabilidades

• Handle customer interactions across various communication channels.
• Provide clear and accurate information in response to customer inquiries.
• Assist with general questions and basic technical support.
• Document relevant case details accurately in systems.
• Escalate complex issues to appropriate teams.

Conhecimentos

Fluent in Dutch

Fluent in English (minimum B2 level)

Strong communication skills

Customer service principles

Technical troubleshooting

Experience with customer service software

Problem-solving skills

Organizational skills

Descrição da oferta de emprego

The lemon Consulting in Lisbon is seeking a Customer Service Representative to handle customer interactions across various communication channels including phone, email, and live chat. Candidates must be native or fluent in Dutch and possess a minimum B2 level in English.

The role involves responding to customer inquiries, documenting case details, and collaborating with internal teams. The position offers comprehensive training, health initiatives, and more within a modern office environment.