Dutch-Speaking Support Specialist – E-commerce Platform

Jc Recruiting; Portugal; Remote; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Remote position in Portugal

Full-time 40 hours/week

Paid training (6 days)

Health insurance from day one

Meal allowance

Holiday and Christmas allowances

Accommodation support (optional)

Job summary

JC Recruiting partners with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal. You will assist customers and sellers with a wide range of inquiries via phone and email, delivering high-quality service.

This full-time position offers a 40-hour work week, paid training, health insurance from day one, meal allowance, and holiday allowances. You will work autonomously in a remote setup and have opportunities to grow in an international,

Qualifications

• Fluent in Dutch (spoken and written) with good English skills.
• Previous experience in customer support or service roles is an advantage.
• Strong communication and problem-solving skills.
• Comfortable working with digital tools and customer management systems.
• Ability to work independently in a remote environment.
• Customer-focused mindset with attention to detail.

Responsibilities

• Support customers and sellers with inquiries via phone and email.
• Contribute to delivering high-quality service and a reliable customer experience.

Skills

Fluent Dutch (spoken and written)

Good English skills

Strong communication

Problem-solving

Customer-focused mindset

Tools

Customer management systems

Job description

JC Recruiting is partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal.

In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

QUALIFICATIONS / REQUIREMENTS

Fluent in Dutch (spoken and written) with good English skills

Previous experience in customer support or service roles is an advantage

Strong communication and problem-solving skills

Comfortable working with digital tools and customer management systems

Ability to work independently in a remote environment

Customer-focused mindset with attention to detail

BENEFITS

Remote position within Portugal

Full-time contract with a 40-hour work week

Paid training (6 days, 8 hours per day) with structured onboarding

Training compensation provided upon successful completion

Base salary + meal allowance

Holiday and Christmas allowances paid monthly

Optional accommodation support (if applicable)

Health insurance from day one

22 days of paid annual leave + Portuguese public holidays

Opportunity to grow within an international and fast-paced environment

Language:

Dutch

Employment Type:

Remote

Requirements:

Fluent in Dutch (spoken and written) with good English skills

Previous experience in customer support or service roles is an advantage

Strong communication and problem-solving skills

Comfortable working with digital tools and customer management systems

Ability to work independently in a remote environment

Customer-focused mindset with attention to detail