Dutch-Speaking Remote Customer Support — Entry Level

Cross Border Talents; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking Customer Support Agent to join a global BPO team. The role is remote, based in Lisbon or open to relocation, and welcomes candidates with no prior customer support experience.

You will provide first-line support to Dutch-speaking customers, handle inquiries, and escalate complex issues as needed. Training is provided, and you will join an international, multicultural environment with opportunities to grow.

Qualifications

• Native-level Dutch language required.
• B2 level English required.
• Strong communication and interpersonal skills.
• Remote work capability and willingness to relocate to Portugal.

Responsibilities

• Provide first-level customer support to Dutch-speaking customers.
• Respond to customer inquiries and assist with basic issues and requests.
• Identify customer needs and provide clear, accurate information.
• Escalate more complex issues to the appropriate department when necessary.
• Maintain a professional, friendly, and customer-oriented approach.
• Follow established procedures and quality standards.
• Work collaboratively with your team to ensure a positive customer experience.

Skills

Native-level Dutch

B2 English

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking Customer Support Agent to join a global BPO team. The role is remote, based in Lisbon or open to relocation, and welcomes candidates with no prior customer support experience.

You will provide first-line support to Dutch-speaking customers, handle inquiries, and escalate complex issues as needed. Training is provided, and you will join an international, multicultural environment with opportunities to grow.