Dutch-Speaking Junior Customer Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking Customer Support Agent to join a global BPO team. The role is remote, based in Lisbon or open to relocation, and welcomes candidates with no prior customer support experience.

You will provide first-line support to Dutch-speaking customers, handle inquiries, and escalate complex issues as needed. Training is provided, and you will join an international, multicultural environment with opportunities to grow.

Qualifications

• Native-level Dutch language required.
• B2 level English required.
• Strong communication and interpersonal skills.
• Remote work capability and willingness to relocate to Portugal.

Responsibilities

• Provide first-level customer support to Dutch-speaking customers.
• Respond to customer inquiries and assist with basic issues and requests.
• Identify customer needs and provide clear, accurate information.
• Escalate more complex issues to the appropriate department when necessary.
• Maintain a professional, friendly, and customer-oriented approach.
• Follow established procedures and quality standards.
• Work collaboratively with your team to ensure a positive customer experience.

Skills

Native-level Dutch

B2 English

Job description

Dutch-Speaking Customer Support Agent – Remote | Lisbon, Portugal

Location: Lisbon, Portugal (Remote)
Client: Leading BPO client
Languages: Native-level Dutch+ B2 English
Experience: No previous customer support experience required
Relocation: Candidates from abroad who are willing to relocate to Portugal are welcome to apply!

About the Role

Are you a native-level Dutch speaker looking for an exciting career opportunity in an international environment? Join a leading BPO client as a Customer Support Agent, providing assistance to Dutch-speaking customers while developing your professional skills.

This is a great opportunity for candidates who are starting their careers or looking to enter the customer service industry, as no previous customer support experience is required.

The position is remote, but candidates must be based in Lisbon, Portugal. We also welcome applications from international candidates who are willing to relocate to Portugal.

Your Responsibilities

• Provide first-level customer support to Dutch-speaking customers.
• Respond to customer inquiries and assist with basic issues and requests.
• Identify customer needs and provide clear, accurate information.
• Escalate more complex issues to the appropriate department when necessary.
• Maintain a professional, friendly, and customer-oriented approach.
• Follow established procedures and quality standards.
• Work collaboratively with your team to ensure a positive customer experience.

Requirements

• Native-level Dutch is mandatory.
• B2 level of English is required.
• Strong communication and interpersonal skills.
• A positive attitude and willingness to learn.
• Good problem-solving skills and attention to detail.
• Ability to work in a remote environment.
• Must be based in Lisbon, Portugal, or be willing to relocate to Portugal from abroad.

No previous customer support experience is required — full training will be provided to help you succeed in the role.

What We Offer

• The opportunity to work with a leading international BPO client.
• A remote working arrangement within the required location.
• Full training and ongoing support.
• An international and multicultural working environment.
• Opportunities to develop your skills and grow professionally.
• The opportunity for international candidates to relocate to Portugal and start a new career.