Dutch-Speaking MedTech Support Specialist (Diabetes Devices)

Concentrix; Porto; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Central location in Porto

Bring-a-friend (referral) bonus

Full paid training on the project

Job summary

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist (On-Site) to provide care and technical assistance for medical devices across European markets. You will handle orders, renewals, and product usage inquiries via calls, email, chat and SMS, documenting all interactions in English.

Fluency in French and English (C1) and strong customer service skills are essential. The role offers training, growth opportunities, and a central Porto location with competitive pay and

Qualifications

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.
• Fluent in French with C1 English level.
• Support more than one market simultaneously.
• Strong customer service orientation with excellent communication skills.
• Possess problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• Bonus: knowledge or background in healthcare, diabetes devices, or technical support.

Responsibilities

• Provide customer care and technical assistance for medical devices.
• Take and renew orders following company guidelines.
• Assist customers via calls, email, chat and SMS.
• Document customer interactions in English.
• Follow scripts to maintain safety and regulatory standards.
• Support multiple markets concurrently.

Skills

French language

English (C1)

Customer service

Technical support

Job description

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist (On-Site) to provide care and technical assistance for medical devices across European markets. You will handle orders, renewals, and product usage inquiries via calls, email, chat and SMS, documenting all interactions in English.

Fluency in French and English (C1) and strong customer service skills are essential. The role offers training, growth opportunities, and a central Porto location with competitive pay and