Dutch-Speaking Customer Support Advisor — Diabetes Tech

Elevate Closerhire; Porto; On-site; EUR 37,000 - 44,000; Full time

Benefits offered by this job

Relocation support included

Meal allowance

Job summary

CloserHire is partnering with a global leader to recruit Dutch-speaking Customer Support Advisors for a project in Porto, Portugal. You will support customers using diabetes medical devices, delivering empathetic and professional assistance across multiple channels while ensuring accurate order management and high-quality service.

Fluent Dutch (C1+) and strong English (C1) are required, with the ability to support several European markets.

Qualifications

• Fluent Dutch (C1+) and strong English skills (C1)
• Ability to support multiple European markets simultaneously
• Previous experience in customer service, healthcare, or technical support is an advantage
• Knowledge of diabetes care or medical devices is a plus
• Excellent communication and problem-solving skills
• Strong ability to manage large volumes of information and documentation
• Organised, detail-oriented, and capable of prioritising tasks effectively
• Stress management skills and ability to remain calm in urgent or challenging cases
• Active listening and empathy to resolve customer concerns

Responsibilities

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support
• Deliver troubleshooting and technical support for medical devices and accessories
• Assist customers with product usage across multiple channels (calls, email, chat, SMS)
• Manage order intake, renewals, and related documentation in compliance with procedures
• Apply active listening, empathy, and professionalism in sensitive or challenging situations
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards

Skills

Dutch language

English language

Customer service experience

Healthcare/medical devices knowledge

Active listening

Problem solving

Documentation management

Organization

Stress management

Job description

CloserHire is partnering with a global leader to recruit Dutch-speaking Customer Support Advisors for a project in Porto, Portugal. You will support customers using diabetes medical devices, delivering empathetic and professional assistance across multiple channels while ensuring accurate order management and high-quality service.

Fluent Dutch (C1+) and strong English (C1) are required, with the ability to support several European markets.