Dutch-Speaking Medical Device Tech Support – Porto

Concentrix; Porto; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Central location in Porto

Bring-a-friend (referral) bonus

Full paid training on the project

Job summary

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist (On-Site) to provide care and technical assistance for medical devices across European markets. You will handle orders, renewals, and product usage inquiries via calls, email, chat and SMS, documenting all interactions in English.

Fluency in French and English (C1) and strong customer service skills are essential. The role offers training, growth opportunities, and a central Porto location with competitive pay and

Qualifications

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.
• Fluent in French with C1 English level.
• Support more than one market simultaneously.
• Strong customer service orientation with excellent communication skills.
• Possess problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• Bonus: knowledge or background in healthcare, diabetes devices, or technical support.

Responsibilities

• Provide customer care and technical assistance for medical devices.
• Take and renew orders following company guidelines.
• Assist customers via calls, email, chat and SMS.
• Document customer interactions in English.
• Follow scripts to maintain safety and regulatory standards.
• Support multiple markets concurrently.

Skills

French language

English (C1)

Customer service

Technical support

Job description

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer & Technical Support Specialist in Porto, Portugal (On-Site), you will be providing customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.

Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.
• Are fluent, both verbal and written, in French+ C1 level in English
• Can support more than one market simultaneously.
• Have a strong customer service orientation with excellent communication skills.
• Possess problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have the patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.

What's in it for you In this role, we offer benefits that support your lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Experience the best version of you!

Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Dutch-Speaking Medical Device Tech Support – Porto • Senhora Da Hora, Portuguese Republic, PT