Dutch-Speaking Customer Service Rep – Lisbon (On-Site)

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's social media channels on site. You will investigate issues, ensure timely resolutions, and maintain high service levels across channels.

The role requires fluency in Dutch (C1) and English (B2), a college degree, and flexibility for 24/7 rotating shifts. Training and career development opportunities are provided to grow within the organization.

Qualifications

• Fluent in Dutch (C1) and English (B2).
• Degree or equivalent diploma required.
• Strong understanding of e-commerce.
• Experience in call center or service industry.
• Available for 24/7 rotating shifts.
• Team player capable of working independently.
• Familiar with social media products and basic digital advertising.

Responsibilities

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Skills

Dutch (C1)

English (B2)

E-commerce understanding

Call center experience

Social media familiarity

Teamwork / independent work

Education

College degree or equivalent diploma

Job description

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's social media channels on site. You will investigate issues, ensure timely resolutions, and maintain high service levels across channels.

The role requires fluency in Dutch (C1) and English (B2), a college degree, and flexibility for 24/7 rotating shifts. Training and career development opportunities are provided to grow within the organization.