Dutch-Speaking Customer Support Specialist (Hybrid, Porto)

Lingonova; Porto; Hybrid; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Base salary 900–1100 EUR gross/month (

Performance bonus 100–150 EUR per year

Meal allowance €7.63 per working day

Health insurance from day 1 (freeafter

Job summary

Lingonova in Porto, Portugal is seeking a Dutch-speaking Customer Support Specialist to join its international service team. You will assist customers across channels, handling subscriptions, billing inquiries, and basic technical issues, delivering a high-quality experience.

This role requires native or near-native Dutch (C2), strong communication and problem-solving skills, and willingness to work rotating shifts on-site in a hybrid setup.

Qualifications

• Native or near-native Dutch (C2 level)
• Willingness to work rotating shifts and on-site
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Skills

Dutch (C2)

Communication

Problem-solving

Job description

Lingonova in Porto, Portugal is seeking a Dutch-speaking Customer Support Specialist to join its international service team. You will assist customers across channels, handling subscriptions, billing inquiries, and basic technical issues, delivering a high-quality experience.

This role requires native or near-native Dutch (C2), strong communication and problem-solving skills, and willingness to work rotating shifts on-site in a hybrid setup.