Customer Support Specialist (Dutch Speaking) Porto - Hybrid / Onsite

Lingonova; Porto; Hybrid; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Base salary 900–1100 EUR gross/month (

Performance bonus 100–150 EUR per year

Meal allowance €7.63 per working day

Health insurance from day 1 (freeafter

Job summary

Lingonova in Porto, Portugal is seeking a Dutch-speaking Customer Support Specialist to join its international service team. You will assist customers across channels, handling subscriptions, billing inquiries, and basic technical issues, delivering a high-quality experience.

This role requires native or near-native Dutch (C2), strong communication and problem-solving skills, and willingness to work rotating shifts on-site in a hybrid setup.

Qualifications

• Native or near-native Dutch (C2 level)
• Willingness to work rotating shifts and on-site
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Skills

Dutch (C2)

Communication

Problem-solving

Job description

Role Overview

We are looking for a Dutch-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels

• Answer questions related to subscriptions, billing, and service usage

• Provide basic technical support and troubleshooting

• Offer clear, accurate, and customer-focused solutions

• Ensure customer satisfaction on every interaction

• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native Dutch (C2 level required)

• No previous customer support experience required

• Strong communication and problem-solving skills

• Customer-oriented mindset and ability to work in a fast-paced environment

• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: Between €900 - €1100 gross /month (paid over 14 salaries)

• Performance Bonus: Between 100€ - 150€ per 12 months

• Meal Allowance: €7,63 per working day

• Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.
  

Location

Hybrid / On-site – Porto, Portugal