Dutch-speaking Customer Support - Hybrid Lisbon with Training

Ignite; Lisboa; Híbrido; EUR 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Relocation support

Resumo da oferta

Ignite in Lisbon seeks a Dutch-speaking Customer Support Advisor. No prior experience required as fully paid training is provided.

This role offers a hybrid schedule (2–3 days remote per week) and a clear path to growth in a global consumer electronics environment. You will handle inquiries from Dutch-speaking customers, manage cases in a CRM, and collaborate with local and remote teammates to deliver excellent service.

Qualificações

• Language Skills: Native or near-native fluency in Dutch (written and spoken).
• English proficiency: solid command at B2 or higher for internal comms.
• Strong communication: clear, polite, empathetic customer-focused style.
• Tech & hybrid savviness: comfortable with MS Office and CRM tools.
• Problem-solving mindset and proactive attitude toward helping customers.
• Adaptable to a rotating shifts and structured work environment.

Responsabilidades

• Respond to Dutch-speaking customers via phone, email, and live chat in a timely, friendly manner.
• Assist with product inquiries, delivery scheduling, warranty questions, and basic troubleshooting of household appliances.
• Log and track interactions in the CRM; follow up on open cases until resolution.
• Maintain high customer satisfaction through empathy and clear solutions.
• Collaborate with team leads and colleagues, both in-office and remote, to improve service quality.

Conhecimentos

Dutch language

English (B2)

Communication skills

Problem-solving mindset

Adaptability

Customer service experience

Ferramentas

MS Office

CRM tools

Descrição da oferta de emprego

Ignite in Lisbon seeks a Dutch-speaking Customer Support Advisor. No prior experience required as fully paid training is provided.

This role offers a hybrid schedule (2–3 days remote per week) and a clear path to growth in a global consumer electronics environment. You will handle inquiries from Dutch-speaking customers, manage cases in a CRM, and collaborate with local and remote teammates to deliver excellent service.