Dutch-Speaking Customer Advisor — Hybrid in Lisbon

Ignite; Lisboa; Híbrido; EUR 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Relocation support

Hybrid work model

Resumo da oferta

Ignite in Lisbon is seeking a Customer Support Advisor to assist Dutch-speaking customers across phone, email, and chat. No prior experience required—comprehensive training is provided to ensure success.

The role offers a hybrid schedule (2–3 days remote per week) and a 40-hour workweek. Compensation includes base salary, allowances, and performance bonuses, with relocation support for overseas candidates.

Qualificações

• Native or near-native Dutch for written and spoken communication.
• Solid command of English (B2) for internal training and communication.
• Excellent verbal and written communication with a customer-focused approach.
• Comfortable navigating multiple screens and basic software/tools.
• Willingness to learn and adapt in a hybrid work environment.

Responsabilidades

• Respond to Dutch-speaking customers via phone, email, and live chat.
• Troubleshoot product questions, deliveries, and common issues.
• Log and track interactions in the CRM and follow up until resolution.
• Deliver empathetic, clear, and effective customer support.
• Collaborate with team leaders and colleagues to improve service quality.

Conhecimentos

Dutch language

English (B2)

Customer service

CRM tools

MS Office

Ferramentas

CRM software

MS Office

Descrição da oferta de emprego

Ignite in Lisbon is seeking a Customer Support Advisor to assist Dutch-speaking customers across phone, email, and chat. No prior experience required—comprehensive training is provided to ensure success.

The role offers a hybrid schedule (2–3 days remote per week) and a 40-hour workweek. Compensation includes base salary, allowances, and performance bonuses, with relocation support for overseas candidates.