Flemish Customer Advisor - Hybrid (Lisbon)

Ignite; Lisboa; Híbrido; EUR 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Relocation support

Language allowance

Meal voucher

Resumo da oferta

Ignite in Lisbon is seeking Customer Support Advisors for Flemish-speaking customers. The role offers a hybrid schedule (2–3 days remote) with on-site days at our Lisbon center, and fully compensated onboarding for success.

No previous experience required, with training provided to become proficient in our support software and product lines. You will handle inbound inquiries in Flemish and English, guide customers through product usage and deliveries, and track cases in our CRM.

Qualificações

• Language skills: Native or near-native Flemish; good English (B2) for training and communications.
• Strong communication skills for clear, customer-focused interactions.
• Tech-savvy and comfortable with CRM tools and standard software.
• Problem-solving mindset and proactive approach to assistance.
• Adaptable to flexible shifts and hybrid work arrangement.
• Experience in customer service is beneficial but not required.

Responsabilidades

• Assist Flemish customers via phone, email, and live chat in a professional manner.
• Troubleshoot product usage questions, delivery coordination, and warranty concerns.
• Record and manage service tickets in the CRM, ensuring complete notes and timely follow-up.
• Maintain high customer satisfaction with empathetic listening and clear answers.
• Collaborate with supervisors and teammates to meet service benchmarks.

Conhecimentos

Flemish language

English (B2)

Communication skills

Tech literacy

Problem solving

Adaptability

Descrição da oferta de emprego

Ignite in Lisbon is seeking Customer Support Advisors for Flemish-speaking customers. The role offers a hybrid schedule (2–3 days remote) with on-site days at our Lisbon center, and fully compensated onboarding for success.

No previous experience required, with training provided to become proficient in our support software and product lines. You will handle inbound inquiries in Flemish and English, guide customers through product usage and deliveries, and track cases in our CRM.