Dutch-Speaking Customer Support Agent - Lisbon, Career Growth

Konecta; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Above-average salary

Language allowance

Productivity bonus

Health insurance from day one

Comprehensive training

International & supportive team

Career progression

Prestigious automotive brand

Resumo da oferta

Konecta in Lisbon, Portugal, is seeking a Dutch-speaking Customer Support Agent to be the first point of contact for customers, guiding them to effective solutions and ensuring a positive experience.

You will assist Dutch-speaking customers via various channels, respond clearly, and identify the best solutions to resolve issues while maintaining a professional, friendly demeanor. Training is provided and career growth opportunities exist.

Qualificações

• Native or fluent Dutch (C1/C2 level).
• Excellent communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to stay calm and professional when dealing with challenging situations.

Responsabilidades

• Assist customers in Dutch via the available channels.
• Respond to customer questions with clear, accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving product and service issues.
• Ensure a professional, friendly customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your team to ensure high-quality service.

Conhecimentos

Dutch (C1/C2)

Excellent communication

Customer-focused

Empathy and patience

Descrição da oferta de emprego

Konecta in Lisbon, Portugal, is seeking a Dutch-speaking Customer Support Agent to be the first point of contact for customers, guiding them to effective solutions and ensuring a positive experience.

You will assist Dutch-speaking customers via various channels, respond clearly, and identify the best solutions to resolve issues while maintaining a professional, friendly demeanor. Training is provided and career growth opportunities exist.