Junior Dutch-Speaking Customer Support Agent — Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation support

Onboarding & training

International environment

Career development

Modern Lisbon office

Global exposure

Resumo da oferta

Cross Border Talents is seeking a Junior Dutch-Speaking Customer Support Representative in Lisbon, Portugal. The role focuses on delivering high-quality Dutch-language support across phone, email, and chat, serving as the first point of contact for customers in a fast-paced, international setting.

Ideal candidates are native or fluent in Dutch with strong English, great communication skills, and a customer-first mindset.

Qualificações

• Native or fluent Dutch (C1) is required.
• Good command of English (B2 or higher).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.

Responsabilidades

• Provide Dutch-language support via phone, email, and chat.
• Respond to inquiries promptly in a professional manner.
• Help customers with account information, product details, and service issues.
• Troubleshoot basic technical and operational concerns.
• Document interactions and maintain records in systems.
• Escalate complex issues to specialists when needed.
• Ensure adherence to procedures, policies, and quality standards.
• Collaborate with colleagues to maintain a positive team environment.

Conhecimentos

Dutch (C1)

English (B2+)

Communication

Customer service

Tech basics

On-site Lisbon

Descrição da oferta de emprego

Cross Border Talents is seeking a Junior Dutch-Speaking Customer Support Representative in Lisbon, Portugal. The role focuses on delivering high-quality Dutch-language support across phone, email, and chat, serving as the first point of contact for customers in a fast-paced, international setting.

Ideal candidates are native or fluent in Dutch with strong English, great communication skills, and a customer-first mindset.