Dutch Speaking Customer Success Agent

Konecta; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Above-average salary

Language allowance

Productivity bonus

Health insurance from day one

Comprehensive training

International & supportive team

Career progression

Prestigious automotive brand

Resumo da oferta

Konecta in Lisbon, Portugal, is seeking a Dutch-speaking Customer Support Agent to be the first point of contact for customers, guiding them to effective solutions and ensuring a positive experience.

You will assist Dutch-speaking customers via various channels, respond clearly, and identify the best solutions to resolve issues while maintaining a professional, friendly demeanor. Training is provided and career growth opportunities exist.

Qualificações

• Native or fluent Dutch (C1/C2 level).
• Excellent communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to stay calm and professional when dealing with challenging situations.

Responsabilidades

• Assist customers in Dutch via the available channels.
• Respond to customer questions with clear, accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving product and service issues.
• Ensure a professional, friendly customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your team to ensure high-quality service.

Conhecimentos

Dutch (C1/C2)

Excellent communication

Customer-focused

Empathy and patience

Descrição da oferta de emprego

Do you speak Dutch and enjoy helping people find the right solution?

Are you looking for an international opportunity in Lisbon, with a supportive team, excellent training and real career opportunities?

We are looking for a Dutch Speaking Customer Support Agent to join the team of a prestigious company in the automotive sector.

In this role, you will be the first point of contact for customers, helping them with their questions, guiding them through different situations and providing effective solutions whenever issues arise. Your ability to communicate clearly, listen actively and find solutions will make a real difference to the customer experience.

Your role

• Assist customers in Dutch via the available customer support channels.
• Respond to customer questions and provide clear, accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your team to ensure high-quality service.

What we offer

We believe that great customer experiences start with great people. That's why we offer:

• Above-average salary package
• Language allowance
• Productivity bonus
• Health insurance from day one
• Comprehensive training and continuous support
• A friendly, international and supportive team
• A structured environment where you can develop your skills
• Real opportunities for career progression
• A chance to build your career with a prestigious automotive brand

What we're looking for

• Native or fluent Dutch (C1/C2 level).
• Excellent communication and interpersonal skills.
• A customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to stay calm and professional when dealing with challenging situations.
• Good attention to detail and willingness to learn.
• Previous customer service experience is a plus, but full training will be provided.

Location

Lisbon, Portugal

Ready to take the next step?

If you are looking for more than just a job — a place where you can learn, grow and build a career — we would love to hear from you.

Join a team where your language skills, talent and ambition can take you further.