German Speaking Customer Support Agent

Konecta; Lisboa; Híbrido; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Above-average salary

Language allowance

Productivity bonus

Health insurance from day one

Comprehensive initial training

Resumo da oferta

Konecta in Lisbon is seeking a German-speaking Customer Support Agent to join our international automotive sector team. You will be the first point of contact for customers, addressing questions, understanding needs and delivering effective solutions.

The role offers an above-average salary package, language allowance, training and career progression within a friendly, supportive team. Schedule is Monday to Friday, 07:00-16:00, with no weekend shifts.

Qualificações

• Native or fluent German (C1/C2 level).
• Excellent communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to remain calm and professional when handling challenging situations.
• Good attention to detail and willingness to learn.

Responsabilidades

• Assist customers in German through the available customer support channels.
• Respond to customer questions and provide clear and accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your colleagues to ensure a consistently high level of service.

Conhecimentos

German (C1/C2)

Communication skills

Customer-focused mindset

Empathy and patience

Professional under pressure

Attention to detail

Willingness to learn

Descrição da oferta de emprego

Do you speak German and enjoy helping people find the right solution?

Are you looking for an international opportunity in Lisbon, with a supportive team, excellent training, great benefits and real career opportunities?

We are looking for a German Speaking Customer Support Agent to join the team of a prestigious company in the automotive sector.

In this role, you will be the first point of contact for customers, helping them with their questions, understanding their needs and providing effective solutions whenever issues arise. Your communication skills, empathy and solution-oriented mindset will play an important role in delivering an excellent customer experience.

Your role

• Assist customers in German through the available customer support channels.
• Respond to customer questions and provide clear and accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your colleagues to ensure a consistently high level of service.

What we offer

We believe that great customer experiences start with great people. That's why we offer:

• Above-average salary package
• Language allowance
• Productivity bonus
• Health insurance from day one
• Comprehensive initial training and ongoing support
• A friendly, international and supportive team
• Monday to Friday schedule - 07:00 to 16:00
• No weekend shifts
• A structured environment where you can develop your skills
• Real opportunities for career progression
• The opportunity to build your career within the automotive sector

What we're looking for

• Native or fluent German (C1/C2 level).
• Excellent communication and interpersonal skills.
• A customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to remain calm and professional when handling challenging situations.
• Good attention to detail and willingness to learn.
• Previous customer service experience is a plus, but full training will be provided.

Location & Schedule

• Lisbon, Portugal
• Monday to Friday - 07:00-16:00

Ready to take the next step?

If you are looking for more than just a job - a place where you can learn, grow and build a career - we would love to hear from you.

Join a team where your language skills, talent and ambition can take you further.