German-Speaking Customer Support Advisor

The Bench; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language allowance

Health insurance

Initial training

Career progression

Weekdays schedule

Resumo da oferta

The Bench in Lisbon is seeking a German-speaking Customer Support Agent to join our international automotive team. You will be the first point of contact for German-speaking customers, helping them with questions and resolving issues with empathy and clarity.

You will work Monday to Friday 07:00–16:00, with an above-average salary package, language allowance, productivity bonus, and health insurance from day one.

Qualificações

• German language at C1/C2 level.
• Strong communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.
• Full training provided.

Responsabilidades

• Assist customers in German through the available customer support channels.
• Respond to customer questions and provide clear and accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your colleagues to ensure a consistently high level of service.

Conhecimentos

German

English

Customer service

Empathy

Descrição da oferta de emprego

Do you speak German and enjoy helping people find the right solution?
Are you looking for an international opportunity in Lisbon, with a supportive team, excellent training, great benefits and real career opportunities?

We are looking for aGerman Speaking Customer Support Agentto join the team of aprestigious company in the automotive sector.

In this role, you will be the first point of contact for customers, helping them with their questions, understanding their needs and providing effective solutions whenever issues arise. Your communication skills, empathy and solution-oriented mindset will play an important role in delivering an excellent customer experience.

Your role

• Assist customers in German through the available customer support channels.
• Respond to customer questions and provide clear and accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your colleagues to ensure a consistently high level of service.

What we offer

We believe that great customer experiences start with great people. That's why we offer:

• Above-average salary package
• Language allowance
• Productivity bonus
• Health insurance from day one
• Comprehensiveinitial training and ongoing support
• Afriendly, international and supportive team
• Monday to Friday schedule — 07:00 to 16:00
• No weekend shifts
• A structured environment where you can develop your skills
• Real opportunities for career progression
• The opportunity to build your career within theautomotive sector

What we're looking for

• Native or fluentGerman(C1/C2 level).
• Good command ofEnglish.
• Excellent communication and interpersonal skills.
• A customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to remain calm and professional when handling challenging situations.
• Good attention to detail and willingness to learn.
• Previous customer service experience is a plus, butfull training will be provided.

Location & Schedule

Lisbon, Portugal
Monday to Friday | 07:00–16:00